Service BDC Manager

4 weeks ago

Saint Charles, United States McGrath Honda St. Charles Full time
Job DescriptionJob Description

Our company is looking for a Service BDC Manager to join our team.

Responsibilities:

  • Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
  • Answer customer inquiries and calls when necessary
  • Manage all incoming and outgoing phone calls and emails;
  • Maintain daily, weekly, and monthly sales forecasts;
  • Work closely with executive and department managers to develop appointment setting strategies;
  • Handle our customer contacts through CRM, service, follow-up and lead generations;
  • Schedule service appointments and reschedule no-show customers;
  • Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
  • Learn to overcome objections and thrive within sales situations;
  • Answer customer internet inquires by both email and phone;
  • Manage day-to-day business of the business development center;

Requirements:

  • Competitive and self-motivated attitude that thrives on goals;
  • Team player with positive energy and an eagerness to improve;
  • Previous management experience preferred;
  • Automotive industry experience preferred;
  • Ready to waste no time on learning new product in’s and out’s, eager to improve;
  • Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists;
  • Outgoing personality, ability to influence customers to schedule appointments;
  • Strong computer knowledge;
  • Phenomenal communication skills with customers and team members;
  • Experience in previous automotive dealerships, with 5 years’ experience specifically with BDC/internet;
  • Extremely customer service oriented;
  • Must have strong computer skills;
  • Enthusiastic personality;
  • Must be Dependable and Reliable.

Job Type: Full-time

Benefits:

 

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 

Schedule:

 

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

 

Supplemental pay types:

 

  • Bonus pay
  • Commission pay

 

Experience:

 

  • Customer service: 1 year (Preferred)

  • Service Bdc Manager

    4 weeks ago

    Saint Charles, United States McGrath Honda St. Charles Full time

    Our company is looking for a Service BDC Manager to join our team. **Responsibilities**: - Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers; - Answer customer inquiries and calls when necessary - Maintain daily, weekly, and monthly sales forecasts; - Work closely with...

  • Service Bdc Manager

    24 hours ago

    Saint Charles, United States McGrath Honda St. Charles Full time

    Our company is looking for a Service BDC Manager to join our team. **Responsibilities**: - Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers; - Answer customer inquiries and calls when necessary - Maintain daily, weekly, and monthly sales forecasts; - Work closely with...

  • Service BDC Manager

    2 months ago

    Saint Charles, United States McGrath Honda St. Charles Full time

    Job DescriptionJob DescriptionOur company is looking for a Service BDC Manager to join our team.Responsibilities:Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;Answer customer inquiries and calls when necessaryManage all incoming and outgoing phone calls and emails;Maintain...

  • Bdc Sale Specialist

    4 days ago

    Saint Charles, United States National Large Dealer Group Full time

    BDC Sales Associate - National / Large Dealer Group - Chevrolet St. Charles A dynamic, long-standing, and rapidly growing retail automotive group based in the Chicagoland metro area is expanding and has an immediate opening for an experienced Business Development Center (BDC) associate at one of our highline locations. **Responsibilities for a BDC...

  • Service BDC Manager

    4 weeks ago

    St. Charles, United States McGrath Honda St. Charles Full time

    Our company is looking for a Service BDC Manager to join our team.Responsibilities:Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;Answer customer inquiries and calls when necessaryManage all incoming and outgoing phone calls and emails;Maintain daily, weekly, and monthly...

  • Service BDC Manager

    3 weeks ago

    St. Charles, United States McGrath Honda St. Charles Full time

    Our company is looking for a Service BDC Manager to join our team.Responsibilities:Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;Answer customer inquiries and calls when necessaryManage all incoming and outgoing phone calls and emails;Maintain daily, weekly, and monthly...

  • Bdc Sales Associate

    2 weeks ago

    Saint Charles, United States Napleton Auto Group Full time

    **Shop Napleton Auto Group** **The BDC Representative** generates sales appointments with customers who contact us via the internet and phone, to purchase new and/or pre-owned vehicles. You must be an outgoing friendly person who enjoys sales and talking on the phone. We can offer you: - Hourly (all salaries are commensurate with experience), competitive...

  • Strategy Marketing Director #Marketing

    1 week ago

    Saint Albans, Vermont, United States BDC Consulting Full time

    Hey there I'm Ales, CEO of BDC Consulting. We are looking for top talent. Well, not just the top ones, but more like intergalactic superstars at the beginning of their prime.What do we need them for? We aim to become the No. 1 consulting company in the crypto market. Think of McKinsey as a reference. To achieve this, we must be nerdy, fearless, and...

  • Service BDC Phone Specialist

    1 month ago

    Saint James, United States Chevrolet of Smithtown Full time

    Job DescriptionJob DescriptionSmithtown Nissan is actively searching for a BDC Phone Specialist!General Job Description:Answers high volume of incoming customer calls and emails in a timely manner.Sets, confirms and reschedules appointments for customers to service vehicles.Corresponds with Service Advisors on vehicles that have been rented out for extended...

  • Service BDC Phone Specialist

    6 days ago

    Saint James, United States Chevrolet of Smithtown Full time

    Job DescriptionJob DescriptionSmithtown Nissan is actively searching for a BDC Phone Specialist!General Job Description:Answers high volume of incoming customer calls and emails in a timely manner.Sets, confirms and reschedules appointments for customers to service vehicles.Corresponds with Service Advisors on vehicles that have been rented out for extended...

  • Service BDC Phone Specialist

    4 weeks ago

    Saint James, United States Chevrolet of Smithtown Full time

    Job DescriptionJob DescriptionSmithtown Nissan is actively searching for a BDC Phone Specialist!General Job Description:Answers high volume of incoming customer calls and emails in a timely manner.Sets, confirms and reschedules appointments for customers to service vehicles.Corresponds with Service Advisors on vehicles that have been rented out for extended...

  • BDC Service Representative

    4 weeks ago

    Saint James, United States Competition Auto Group Full time

    : Service BDC Representative At Competition BMW, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Competition BMW is the perfect career choice.In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles,...

  • BDC Service Representative

    4 weeks ago

    Saint James, United States Competition Auto Group Full time

    : Service BDC Representative At Competition BMW, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Competition BMW is the perfect career choice.In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles,...

  • BDC Service Representative

    2 months ago

    Saint James, United States Competition Auto Group Full time

    : Service BDC Representative At Competition BMW, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Competition BMW is the perfect career choice.In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles,...

  • BDC Service Representative

    4 weeks ago

    Saint James, United States Competition Auto Group Full time

    : Service BDC Representative At Competition BMW, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Competition BMW is the perfect career choice.In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their vehicles,...

  • Bdc Sales Specialist

    3 weeks ago

    Saint Augustine, United States Beaver Toyota St. Augustine Full time

    Are you looking for a great place to work? Do you have a passion for people and the desire to succeed? Is a positive and professional environment important to you? If you answered yes to any of these questions, then **Beaver Toyota **is the place for you! As a BDC sales specialist, you will be responsible for being on a team trained to handle scripted...

  • BDC Service Representative

    1 month ago

    Saint James, United States Competition Auto Group Full time

    Description: Service BDC Representative At Competition BMW, we believe our associates are our greatest asset. If you are looking for a career with an extraordinary company, Competition BMW is the perfect career choice.In this role, you will handle inbound service calls and make outbound calls to our customers regarding the repair and servicing of their...

  • BDC Sales Representative

    4 weeks ago

    Saint James, United States Competition Auto Group Full time

    Job DescriptionJob DescriptionDescription: Sales BDC Representative WantedAt Competition BMW of Smithtown, we believe our associates are our greatest asset. So if you are looking for a career with an extraordinary company, Competition BMW of Smithtown is the perfect career choice. Competition BMW is currently looking for a full-time Sales BDC Representative...

  • BDC Sales Representative

    4 weeks ago

    Saint James, United States Competition Auto Group Full time

    Job DescriptionJob DescriptionDescription: Sales BDC Representative WantedAt Competition BMW of Smithtown, we believe our associates are our greatest asset. So if you are looking for a career with an extraordinary company, Competition BMW of Smithtown is the perfect career choice. Competition BMW is currently looking for a full-time Sales BDC Representative...

  • BDC Customer Care Specialist

    2 weeks ago

    Saint James, United States Chevrolet of Smithtown Full time

    THE ALL NEW Smithtown Nissan (under new ownership) has immediate openings for motivated team members in our fast growing, established Business Development Center. Previous success in a BDC Center or a Call Center is preferred but, not necessary. Bilingual is also a big plus Strong base plus commission pay structure gives plenty of stability with excellent...