Service BDC Manager
3 weeks ago
Our company is looking for a Service BDC Manager to join our team.
Responsibilities:
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers;
- Answer customer inquiries and calls when necessary
- Manage all incoming and outgoing phone calls and emails;
- Maintain daily, weekly, and monthly sales forecasts;
- Work closely with executive and department managers to develop appointment setting strategies;
- Handle our customer contacts through CRM, service, follow-up and lead generations;
- Schedule service appointments and reschedule no-show customers;
- Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership’s goals
- Learn to overcome objections and thrive within sales situations;
- Answer customer internet inquires by both email and phone;
- Manage day-to-day business of the business development center;
Requirements:
- Competitive and self-motivated attitude that thrives on goals;
- Team player with positive energy and an eagerness to improve;
- Previous management experience preferred;
- Automotive industry experience preferred;
- Ready to waste no time on learning new product in’s and out’s, eager to improve;
- Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists;
- Outgoing personality, ability to influence customers to schedule appointments;
- Strong computer knowledge;
- Phenomenal communication skills with customers and team members;
- Experience in previous automotive dealerships, with 5 years’ experience specifically with BDC/internet;
- Extremely customer service oriented;
- Must have strong computer skills;
- Enthusiastic personality;
- Must be Dependable and Reliable.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Experience:
- Customer service: 1 year (Preferred)
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