Coffee Technician | Warehouse Operations Lead

2 months ago

Austin, United States Pro Coffee Gear Full time

Coffee Technician | Warehouse Operations Lead

About us

Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas. We aim to make it easy for our clients to equip their business or hobby with high-quality coffee equipment while spending less. On the client side, we do this by pairing delightful online purchase experiences with expert 1-1 consultations. On the operations side, we've built deep experience across the equipment spectrum, and a proprietary process for refurbishing espresso machines. We don't simply move boxes. We aspire to be the foremost technical experts in coffee equipment and to leverage that expertise to help our clients succeed for the long-term. We support this mission with continual training, outstanding after-sales support, and one of the largest equipment and parts selections in the country. We're looking forward to having you grow with us

Our Culture

Our warehouse team has a relaxed but professional culture. We work hard but enjoy and have fun at work. We're also a curious bunch who are fascinated by different coffee-making equipment, their nuances across brands, and how they make coffee. We also genuinely enjoy coffee and the process of helping our clients make it. On the operational side, we take pride in delivering high-quality products and identifying any potential issue a client might face before it happens. We are honest and ruthless about finding the root causes of problems when they occur and revise our system design to minimize the chance that they will happen again. If something doesn't go according to plan, we unpack what happened and learn from it - no matter how small the issue may be. We embrace problems as learning opportunities we can use to grow. We strive to disassociate the person from the problem, which helps us be high performers without the stress typically associated with "making a mistake". Because we observe and debug small problems that come up before they become big problems, we rarely encounter after-sales issues. We embrace the small stresses associated with proactively avoiding major issues. This helps us avoid time-consuming and emotionally laborious "firefighting" exercises. It also allows us to be generous with our time when things don't go as planned.

About the Role

We're looking for a Coffee Technician/Warehouse Operations role for our team. As we are still an early-stage company, this will be a dynamic role that will cover several aspects of warehouse operations. In this role, you will see a cross-section of warehouse operations. This will include refurbishing espresso machines using our Pro Renewal Process, organizing and fulfilling shipments, taking product photos, ordering parts, and handling local equipment installations. These diverse experiences will provide you with the foundation to grow within the company and specialize where your work preferences overlap with future company needs.

Required Skills

Our preferred candidate will have strong technical and client service acumen or, at the very least, a high potential to develop in those areas. We hire for potential, not just experience.

Attitude and Preferences

A successful candidate will possess the following qualities:

  • Curiosity about learning new things and enjoying deeply understanding how something works.
  • You see work as something you want to enjoy and a key part of a fulfilling life - not just a way to 'pay the bills'.
  • You appreciate the art of making coffee and/or the engineering of mechanical systems.
  • You have a strong attention to detail and are obsessive about getting things right.
  • You harbor a mild dissatisfaction with the status quo and feel motivated and excited about what something (product, system, etc) "could be".
  • You are receptive to in-the-moment feedback and can see it as a good opportunity to learn and grow vs. avoid because it feels uncomfortable in the moment; Can know that having a "bad outcome" doesn't mean that they are being threatened or are otherwise a "bad person".

Technical Profile

A candidate with strong technical acumen will:

  • Have previous coffee tech or auto tech experience or training
  • Be able to accurately observe and debug cause and effect relationships in mechanical systems
  • Be able to concisely articulate why they think something is broken and how to fix it.
  • You are organized spatially (tools and physical processes) and mentally (priorities and tasks to complete).

Client Service Profile

  • You have previous customer service experience or training.
  • You can empathize well - You can visualize how it would look and feel to stand in someone else's shoes and use that information to better serve them.
  • You say what you will do and you do what you say - You take steps to solve a client's problem, and where you make commitments, you follow through on them exceeding or meeting the expectations you set.
  • Can professionally and positively interact with customers, even when they're unfair or otherwise uncomfortable to work with.

Benefits:

  • Opportunities for career growth and advancement within a rapidly expanding company.
  • Goal-oriented work culture, providing autonomy and opportunities for personal and professional development.
  • Take part in an international team

At Pro Coffee Gear, we believe in the strength of diversity and equal opportunities for all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Coffee Technician | Warehouse Operations Lead

    3 months ago

    Austin, United States Pro Coffee Gear Full time

    About the job Coffee Technician | Warehouse Operations Lead Coffee Technician | Warehouse Operations Lead About us Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas. We aim to make it easy for our clients to equip their business or hobby with high-quality coffee equipment while spending...

  • Coffee Technician | Warehouse Operations Lead

    3 months ago

    Austin, United States Pro Coffee Gear Full time

    Job DescriptionJob DescriptionCoffee Technician | Warehouse Operations Lead About us Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas. We aim to make it easy for our clients to equip their business or hobby with high-quality coffee equipment while spending less. On the client side, we do...

  • Coffee Tech Trainee | Warehouse Associate

    3 months ago

    Austin, United States Pro Coffee Gear Full time

    About the job Coffee Tech Trainee | Warehouse Associate Coffee Tech Trainee | Warehouse AssociateA little about us Pro Coffee Gear is a rapidly growing commercial equipment sales and service business based in Austin Texas. We create exceptional buying experiences for our clients and seek to constantly innovate. Our team is committed and resourceful. We are...

  • Logistics and Warehouse Operations Specialist

    7 days ago

    Austin, Texas, United States Pro Coffee Gear Full time

    Warehouse Support Associate | Technical TraineeAbout UsPro Coffee Gear is a fast-growing e-commerce company specializing in coffee equipment, situated on a 20-acre ranch in Austin, Texas. Our mission is to simplify the process for our clients to equip their businesses or hobbies with premium coffee equipment while minimizing costs. We achieve this by...

  • Coffee Pods Machine Operator

    4 weeks ago

    austin, United States ATLAS COFFEE CLUB, LLC Full time

    Job Title: Coffee Pods Machine Operator Overview: Atlas Coffee Club LLC is seeking a skilled and detail-oriented Pods Machine Operator to manage the production of our K-Cup and Nespresso machines. This role is essential for maintaining high-quality output and ensuring the smooth operation of our production line. About us: Quickly about us: Atlas Coffee Club...

  • Coffee Production Equipment Operator

    2 days ago

    Austin, Texas, United States ATLAS COFFEE CLUB, LLC Full time

    Job OverviewPosition: Coffee Production Equipment OperatorCompany Overview: ATLAS COFFEE CLUB, LLC is on the lookout for a meticulous and skilled Equipment Operator to oversee the operation of our coffee pod production machinery, specifically K-Cup and Nespresso systems. This role is vital for ensuring that our production line runs smoothly and that we...

  • Coffee Pods Machine Operator

    4 weeks ago

    Austin, United States ATLAS COFFEE CLUB, LLC Full time

    Job DescriptionJob DescriptionJob Title: Coffee Pods Machine Operator Overview:Atlas Coffee Club LLC is seeking a skilled and detail-oriented Pods Machine Operator to manage the production of our K-Cup and Nespresso machines. This role is essential for maintaining high-quality output and ensuring the smooth operation of our production line.About us:Quickly...

  • Coffee Pods Machine Operator

    4 weeks ago

    Austin, Texas, United States ATLAS COFFEE CLUB, LLC Full time

    Job Title: Coffee Pods Machine OperatorOverview: Atlas Coffee Club LLC is seeking a skilled and detail-oriented Pods Machine Operator to manage the production of our K-Cup and Nespresso machines. This role is essential for maintaining high-quality output and ensuring the smooth operation of our production line.About us:Quickly about us: Atlas Coffee Club is...

  • Warehouse Support Associate | Tech Trainee

    1 month ago

    Austin, United States Pro Coffee Gear Full time

    Job DescriptionJob DescriptionWarehouse Support Associate | Tech TraineeAbout usPro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas. We aim to make it easy for our clients to equip their business or hobby with high-quality coffee equipment while spending less. On the client side, we do this by...

  • Wholesale Specialist

    3 months ago

    Austin, United States Pro Coffee Gear Full time

    About the job Wholesale Specialist - Espresso Machines & Coffee Equipment Wholesale Lead - Espresso Machines & Coffee EquipmentA little about us: Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20 acre ranch in Austin, Texas. We aim to make it easy for our clients to equip their business or hobby with high quality...

  • Box Machine Operator

    4 weeks ago

    austin, United States ATLAS COFFEE CLUB, LLC Full time

    Job Title: Box Maker Operator Job Description The box maker operator position is now available for an individual that is interested in learning new processes, gaining process flow efficiencies, and practicing troubleshooting skills. ABOUT US: Quickly about us, Atlas Coffee Club, we're a travel-themed Coffee Subscription designed to highlight the world's best...

  • Box Machine Operator

    4 weeks ago

    Austin, Texas, United States ATLAS COFFEE CLUB, LLC Full time

    Job Title: Box Maker OperatorJob DescriptionThe box maker operator position is now available for an individual that is interested in learning new processes, gaining process flow efficiencies, and practicing troubleshooting skills.ABOUT US:Quickly about us, Atlas Coffee Club, we're a travel-themed Coffee Subscription designed to highlight the world's best...

  • Box Machine Operator

    4 weeks ago

    Austin, United States ATLAS COFFEE CLUB, LLC Full time

    Job DescriptionJob DescriptionJob Title: Box Maker OperatorJob DescriptionThe box maker operator position is now available for an individual that is interested in learning new processes, gaining process flow efficiencies, and practicing troubleshooting skills.ABOUT US:Quickly about us, Atlas Coffee Club, we're a travel-themed Coffee Subscription designed...

  • Warehouse Operations Assistant

    1 day ago

    Austin, Texas, United States The Chefs'​ Warehouse Full time

    Overview: The Warehouse Operations Assistant will collaborate closely with the Warehouse Manager to facilitate the smooth functioning of warehouse activities, which include receiving shipments, organizing inventory, and ensuring accurate order fulfillment. Key Responsibilities: Aids in the execution of receiving, storage, and distribution processes by...

  • Coffee Specialist

    6 days ago

    Austin, Texas, United States Intelligentsia Coffee & Tea Full time

    **Privacy Notice****Coffee Specialist (Austin Coffeebar)**Austin, TX / Retail / Part-TimeAt Intelligentsia Coffee & Tea, we are dedicated to delivering the finest coffee experience. Our approach is collaborative, involving farmers, employees, and customers alike in our mission to enhance the coffee journey. We embrace curiosity, innovation, and a commitment...

  • Coffee Equipment Wholesale Consultant

    1 day ago

    Austin, Texas, United States Pro Coffee Gear Full time

    Position Overview:As a key player in our team, the Wholesale Specialist will significantly contribute to the growth of our wholesale division, focusing on espresso machines and coffee equipment. This role requires a proactive approach to building and nurturing relationships with wholesale clients, ensuring their unique needs are met with tailored...

  • Warehouse Operations Assistant

    1 day ago

    Austin, Texas, United States The Chefs'​ Warehouse Full time

    Overview: The Warehouse Operations Assistant will play a vital role in supporting the Warehouse Manager by facilitating efficient warehouse activities, including receiving, staging, replenishing, and managing inventory, while ensuring that all customer orders are fulfilled accurately. Key Responsibilities: Assists in the execution of receiving,...

  • Warehouse Support Specialist

    1 day ago

    Austin, Texas, United States The Chefs'​ Warehouse Full time

    Overview: The Warehouse Support Specialist will play a crucial role in assisting the Warehouse Manager by facilitating efficient warehouse operations, including receiving, staging, replenishing, and managing inventory to ensure timely completion of customer orders. Key Responsibilities: Aids in the receiving, warehousing, and distribution processes by...

  • Espresso Machines Sales Specialist

    1 day ago

    Austin, Texas, United States Pro Coffee Gear Full time

    Position Overview:As a Wholesale Account Manager at Pro Coffee Gear, you will be instrumental in driving our wholesale operations, particularly in the realm of espresso machines and coffee equipment. Your role will focus on cultivating and managing relationships with wholesale clients, understanding their unique requirements, and delivering customized...

  • Sales Lead Retail

    2 months ago

    Austin, United States Pro Coffee Gear Full time

    About the job Sales Lead Retail - Remote - Espresso Machines & Equipment Job Title: Sales Lead Retail - Espresso Machines & Equipment Company: Pro Coffee Gear Location: Remote (United States) Employment Type: Full-time A little about us: Pro Coffee Gear is a rapidly growing coffee equipment e-commerce company based on our 20-acre ranch in Austin, Texas. We...