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Director, Business Development

2 months ago

Sunrise, United States AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Role Objective:

The Tele Strategic Expansion Director is responsible for maximizing sales team potential, crafting sales plans, supporting the team design, and implementing short- and long-term strategic sales plan inclusive of growth target, product mix and other opportunity to support our clients.

Strategic planning (20 30% of time)

Drive overall team strategy to achieve business goals and sales targets from trigger-based leads

Collect customer feedback and distribute internally to influence product development based on customer need

Coaching and development (20 30% of time)

Coach and develop a group of managers to drive growth and hit sales targets

Hire and on-board new managers to build a strong team and support team development by regularly conduct 1:1 coaching sessions and team huddles

Performance management (10 20% of time)

Drive a high quality, rigorous sales review process, including account planning, account prioritization and opportunity development

Partner closely with specialized sales teamto develop cross-sell opportunities

Partner with Marketing, EDA, PPI, and Senior Leadership to improve sales engagement and performance

Support team to handle client escalations, as needed

Business development (10 20% of time)

Initiate, develop and maintain executive level relationships and drive sales activities with key customers

Lead sales team to develop a long-term strategy for each client

Provide guidance to team to uncover growth opportunities, treat identified customers and achieve growth targets

Compliance (100% of time)

Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements

Support Operational Excellence team in call monitoring processes to support high quality customer interactions

Knowledge and Skills

Client development

Demonstrates ability to identify potential client growth opportunities and drive results through creative problem solving and excellent leadership

Coaching

Provides individualized skills-improvement assistance, aiding in self-discovery and encouraging self-generated solutions

Performance management

Exhibits consistent track record of managing performance, coaching, and motivating for success and identification of development strengths and opportunities improvement to a large team to enable improved business results

Demonstrating value

Proactively and consistently demonstrates the value of partnering with American Express

Results focus

Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks

Market, industry, & product knowledge

Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation

Attributes

Strategic thinking

Leadership and team motivation

Personal accountability

Compliance focused

Experience

Bachelor'sdegree preferred

Experience leading sales teams, 5 7 years minimum

Experience partnering with clients across various markets / industries

Experience in a highly-regulated industry

Salary Range: $115,000.00 to $190,000.00 annually + sales incentive + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

For a full list of Team Amex benefits, visit our .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - to view the Know Your Rights poster and the Pay Transparency Policy Statement.

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