Customer Accounts Advisor

2 months ago

Cleveland, United States Aaron's Family of Companies Full time

Customer Accounts Advisor

Cleveland, Texas

Overview

A Customer Account Advisor plays a key role in assisting the Customer Accounts Department with lease agreement renewals. In this role you will also support the overall needs of the store by assisting other team members. You will have direct contact with customers and will act as a customer counselor for timely agreements and renewals. You'll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

Benefits

Discover our commitment to keeping our community healthy, refreshed, and engaged.

*Rewards vary based on Full- and Part-Time employment status.

*Rewards vary for locations in Canada.

401(k) Plan Life Insurance Medical, Dental, & Vision Insurance Paid Time Off Discounts and stock purchasing plan Direct Deposit Sundays Off

Customer Accounts Advisor

Job Schedule Corporate Retail Store Job ID 60507 Date posted 09/19/2024

Customer Accounts Advisor

Aaron’s Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. 

Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron’s team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. 

The Work

Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone  Sell customers on the benefits of timely lease agreement renewal payments  Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals  Assist with merchandise returns and guest deliveries as directed by management  Clean and certify merchandise in the Quality Assurance Center for all items personally returned  Complete and maintain weekly vehicle maintenance sheet and route sheets daily  Load, secure and protect product in company vehicle  Safely operate company vehicle  Assist the Sales Team as needed Any reasonable duties requested by management 

Requirements

United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.  Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron’s Brand and protect company assets Maintain a professional appearance Proficient computer skills

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