Service Advisor
4 days ago
Service Advisor Job Description
Ascent Auto is seeking a skilled Service Advisor to join our team at Metro Lexus in Cleveland, Ohio. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.
Key Responsibilities:
- Provide excellent customer service and communication, ensuring customers feel valued and informed throughout the service process.
- Review vehicle service history and advise customers on necessary repairs and maintenance.
- Utilize the MPI system to present recommended repair suggestions and sell services to meet customer needs.
- Gain customer approval for all repair orders and ensure accurate documentation.
- Work closely with technicians to ensure quality workmanship and efficient service delivery.
- Monitor workload and prioritize tasks to meet customer expectations.
- Verify repair order accuracy and ensure all charges are correct and recorded.
- Conduct end-of-day closing activities and cash out customer tickets.
- Coordinate and communicate with customers, technicians, and management to ensure seamless service delivery.
Requirements:
- Associate's degree from a two-year college or technical school, or three to four years of related experience and/or training.
- Technical experience preferred.
- Superior customer interaction skills.
- Good computer skills.
- Aptitude for learning and delivering technical information.
- Positive, friendly attitude and customer service mentality.
- Ability to multi-task and apply new information to daily tasks.
- Adherence to compliance standards.
Benefits:
- Medical, dental, and vision insurance.
- 401K retirement savings plan with company contribution.
- Progressive PTO plan.
- Holiday pay.
- Company-paid training.
Ascent Auto is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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