Service Advisor

4 days ago


Cleveland, Ohio, United States Ascent Auto Full time

Service Advisor Job Description

Ascent Auto is seeking a skilled Service Advisor to join our team at Metro Lexus in Cleveland, Ohio. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Provide excellent customer service and communication, ensuring customers feel valued and informed throughout the service process.
  • Review vehicle service history and advise customers on necessary repairs and maintenance.
  • Utilize the MPI system to present recommended repair suggestions and sell services to meet customer needs.
  • Gain customer approval for all repair orders and ensure accurate documentation.
  • Work closely with technicians to ensure quality workmanship and efficient service delivery.
  • Monitor workload and prioritize tasks to meet customer expectations.
  • Verify repair order accuracy and ensure all charges are correct and recorded.
  • Conduct end-of-day closing activities and cash out customer tickets.
  • Coordinate and communicate with customers, technicians, and management to ensure seamless service delivery.

Requirements:

  • Associate's degree from a two-year college or technical school, or three to four years of related experience and/or training.
  • Technical experience preferred.
  • Superior customer interaction skills.
  • Good computer skills.
  • Aptitude for learning and delivering technical information.
  • Positive, friendly attitude and customer service mentality.
  • Ability to multi-task and apply new information to daily tasks.
  • Adherence to compliance standards.

Benefits:

  • Medical, dental, and vision insurance.
  • 401K retirement savings plan with company contribution.
  • Progressive PTO plan.
  • Holiday pay.
  • Company-paid training.

Ascent Auto is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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