Customer Accounts Specialist
4 weeks ago
About the Role
Aaron's Customer Account Advisors play a vital role in assisting customers with lease agreement renewals, providing exceptional customer service, and driving payment collections. As a Customer Account Advisor, you will build strong relationships with customers, understand their needs, and provide personalized solutions to ensure their satisfaction.
Key Responsibilities
- Attain and maintain customers' accounts, including updating customer information and documenting payment appointments.
- Direct contact with customers who have not renewed their lease agreements, both in-home visits and over the phone.
- Sell customers on the benefits of timely lease agreement renewal payments.
- Assist the Customer Account Manager in setting and achieving daily, weekly, and monthly revenue and renewal goals.
- Assist with merchandise returns and guest deliveries as directed by management.
- Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
- Load, secure, and protect product in company vehicles.
- Safely operate company vehicles.
- Assist the Sales Team as needed.
Requirements
- United States: at least 21 years old with a valid state driver's license and compliance with the Company's Driver Qualification Policy.
- Canada: at least 18 years old.
- Ability to work a schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Uphold the Aaron's Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
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