Service Advisor

4 weeks ago


Cleveland, Ohio, United States Ascent Auto Full time
Job Title: Service Advisor

Ascent Auto is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Provide exceptional customer service and support to ensure customer satisfaction.
  • Review vehicle service history and advise customers on recommended services and repairs.
  • Utilize the MPI system to present repair suggestions and sell services to meet customer needs.
  • Inform customers of estimated time and costs required to complete services.
  • Gain customer approval for all repair orders and ensure accurate documentation.
  • Work closely with technicians to ensure quality workmanship and maintain a high level of customer satisfaction.
  • Monitor workload and determine the kind of work that can be handled quickly.
  • Verify repair order accuracy and ensure all charges are correct and recorded.
  • Conduct end-of-day closing activities and cash out customer tickets.
  • Coordinate and communicate with customers, technicians, and management to ensure seamless service delivery.
Requirements:
  • Associate's degree from a two-year college or technical school, or three to four years of related experience and/or training.
  • Technical experience preferred.
  • Superior customer interaction skills.
  • Good computer skills.
  • Aptitude for learning and delivering technical information.
  • Positive, friendly attitude and a customer service mentality.
  • Ability to multi-task and apply new information to daily tasks.
  • Adherence to compliance standards.
Benefits:

Ascent Auto offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401K retirement savings plan with company contribution, a progressive PTO plan, holiday pay, and company-paid training. We maintain a strong policy of equal employment opportunity for all associates.


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