Service Advisor
4 weeks ago
Ascent Auto is seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Provide exceptional customer service and support to ensure customer satisfaction.
- Review vehicle service history and advise customers on recommended services and repairs.
- Utilize the MPI system to present repair suggestions and sell services to meet customer needs.
- Inform customers of estimated time and costs required to complete services.
- Gain customer approval for all repair orders and ensure accurate documentation.
- Work closely with technicians to ensure quality workmanship and maintain a high level of customer satisfaction.
- Monitor workload and determine the kind of work that can be handled quickly.
- Verify repair order accuracy and ensure all charges are correct and recorded.
- Conduct end-of-day closing activities and cash out customer tickets.
- Coordinate and communicate with customers, technicians, and management to ensure seamless service delivery.
- Associate's degree from a two-year college or technical school, or three to four years of related experience and/or training.
- Technical experience preferred.
- Superior customer interaction skills.
- Good computer skills.
- Aptitude for learning and delivering technical information.
- Positive, friendly attitude and a customer service mentality.
- Ability to multi-task and apply new information to daily tasks.
- Adherence to compliance standards.
Ascent Auto offers a comprehensive benefits package, including medical, dental, and vision insurance, a 401K retirement savings plan with company contribution, a progressive PTO plan, holiday pay, and company-paid training. We maintain a strong policy of equal employment opportunity for all associates.
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Service Advisor
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Service Advisor
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