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Human Resources Specialist

3 months ago

Irving, United States CornerStone Staffing Full time

CornerStone Staffing is hiring for Human Resources Associate in Irving, TX

Don't miss out on this opportunity APPLY TODAY

Job ID:146639

L ocation: Irving, TX

Pay: $18.50

Schedule: Monday Friday 9:30a 6:00pm

Job Description:

  • Serve as first point of contact for HR questions, responding to all HR Support Center inquiries and providing transaction administration for employee life cycle events.? This may include: first tier employee relations intake, arrivals, transitions, and departures.?

  • Provide user navigation support, as well as general routine inquiry support, for HR programs and policies.?

  • Apply understanding of company policy and programs to answer general employee inquiries.

  • Provide transaction support for employee life cycle events with end-to-end process orientation.

  • When applicable, troubleshoot general employee issues received through the HR Support Center, using critical analysis and problem solving to resolve the issue before escalating or routing to another department.

  • Provide high level customer service by ensuring employee questions are fully addressed, providing follow up to ensure that each case is fully resolved.??

  • Use judgment to escalate HR Support inquiries to General HR Support Team Lead when ambiguous or requires more expertise to address or route appropriately.

  • Determine appropriate department, resource or team lead to route inquiries that cannot be resolved by the HR Support Center alone.

Requirements:

  • Associates degree required (Bachelor s degree preferred) in human resources, business administration, organizational development, or related equivalent experience.

  • Minimum 2 years of human resources or customer service/call center experience.

  • Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills.