Service Manager

4 weeks ago


San Jose, United States O.C. McDonald Co. Inc. Full time

We are a reputable contractor operating in San Jose for 118 years. We are seeking an experienced Service Manager to oversee a team of 20 employees in the successful operation of our HVAC Service Department. This position reports directly to the President.

Responsibilities:

  • Oversee all aspects of HVAC service operations, including preventive maintenance and repair for commercial, industrial, and some residential.
  • Build and maintain strong client relationships through regular communication and site visits.
  • Collaborate with salesperson on estimation, pricing, presentations, and contract negotiations.
  • Provide technical support and expertise to customers regarding HVAC product specifications, installation, and maintenance requirements.
  • Assess building interior spaces and ductwork to develop solutions for improved comfort and reliability.
  • Prepare concept drawings for placement of exterior and interior HVAC equipment.
  • Implement strategies to meet or exceed customer expectations with a focus on long-term retention.
  • Manage customer Service Level Agreements (SLA's), including excellent performance and profitability.
  • Oversee dispatch personnel to ensure timely response to service calls.
  • Utilize vehicle GPS tracking to locate employees and coordinate emergency services.
  • Collaborate with the Plumbing Manager to ensure successful operation of the Service Department.
  • Support Construction Department with Startup, Commissioning, and Refrigerant Piping.
  • Attend weekly status meetings with the Construction Department to advise of any risks or unique advantages on projects.
  • Ensure that all current safety protocols are followed according to OSHA standards.
  • Attend and actively participate in monthly Safety Committee meetings.
  • Ensure all HVAC technician's skills and capabilities are current with the latest HVAC equipment and building standards.

Skills

  • 5+ years' experience managing HVAC operations, preferably industrial and commercial.
  • Proficient in all Microsoft Office applications.
  • Microsoft Visio or other software to prepare 2D concept drawings.
  • Bluebeam - ability to read drawings, perform measurements, calculations, and collaborate.
  • Ability to utilize multiple CRM portals as required by customers.
  • Excellent verbal and written communication skills.

Salary: $200,000 per year (exempt)

Hours: Monday - Friday 7:00am-3:30pm

Benefits:

  • Medical and Dental 100 % paid for Employee (Dependents can be added at your cost)
  • 401k Profit Sharing
  • Annual Bonus based on company performance
  • 80 Hours Vacation after one year
  • 80 hours sick pay
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