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Service Manager

3 months ago

San Jose, United States O.C. McDonald Co. Inc. Full time
Job DescriptionJob Description

Job Title: Service Manager

Work Hours: 7:00am to 5:00 pm, Monday though Friday, some weeknights and weekends

Primary Job Function: To manage the service operations of the company. This includes overseeing the daily dispatching and efficiencies of the service technicians and department. Other duties include customer relations, reviewing all billing and warranty claims, interaction with the other managers in respect to their warranty and installation needs. Responsible for making sure that all service techs are properly trained. The Service Manager is expected to handle all aspects of the service department and to ensure its continued profitability and growth.

Reports to: Owner / General Manager

Required Qualifications:
•Three years related experience and/or training in customer service, management in a service industry or equivalent combination of education and experience
•Knowledge of industry is recommended but not required
•High school diploma or its equivalent
•Valid driver's license
•Computer skills
•Ability to multi-task
•Organized
•Advanced customer service skills.

Qualifications desired:
•Excellent verbal skills
•Professional phone skills
•Strong interpersonal skills
•Energetic personality
•Well organized and ability to work independently