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Rural 1st Quality Control Specialist
4 months ago
Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.
Farm Credit Mid-America is a great place to work We have been named as a Best Places to Work in Kentucky for the past 11 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
SCHEDULE: Full Time
TRAVEL REQUIRED: 0% - 5%
COMPENSATION: $51,790.00 to $106,984.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.
Our Rural 1st Quality Control Specialist provides exceptional, first-level, internal and external customer service by ensuring the accuracy in the closing and quality review of consumer loans.
How You Will Spend Your Time- Establishes, develops, and maintains strong internal and external customer relationships by coaching others and consistently providing quality service that is timely, thorough, responsive, and exceeds customer expectations.
- Works with borrowers and all Rural 1st Team members (partnering with Cash Management, Loan Servcing, and Finance) to understand customer goals, and delivers value-added constructive financial information.
- Reviews and approves all operations electronic disbursements (Wire and ACH).
- Performs quality reviews/accuracy and validations.
- Reviews and clears Title to ensure 1st lien position and legal access.
- Validates quality and accuracy of loan of loan data.
- Confirms all parts of the loan are accurate and provide a clear to close.
- Verifies accuracy of closing disciosures (CD) and compliance standards have been met.
- Perfecting of closing packages.
- Validates loan boarding accuracy to loan servicing system.
- Sets up Pre-Authorized Transfers in loan servicing system.
- Validates loan certification, including complex resolution per requirements.
- Provides backup support for other Rural 1st Operations team members as needed.
High School diploma and at least five (5) years of successful experience in customer or financially related services. -OR- Bachelor’s degree in business or related field and at least one (1) year of experience in customer or financially related services.
Mental & Physical RequirementsWhile engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.
Farm Credit Mid-America provides a competitive total rewards package to our team members. This includes an award winning 401(k) Plan. Our Health and Financial wellness benefits provide safety, security and peace of mind for you and your family. Here is a highlight of our Total Rewards and Benefits.
Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.
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