Clinical Services Director

ABOUT US:

Franklin Place Memory Care is guided by a single purpose: To engage, protect, and love people living with memory loss. We are committed to sustaining a safe, active, and loving environment; to give our families peace of mind; to be patient, seeking to understand those living with memory loss; to provide each Anthem team member the opportunity for personal and professional growth, and to be respectful, trustworthy, and good stewards in all we do.

GENERAL STATEMENT OF POSITION:

Under limited supervision, is responsible for all aspects of resident care including initial and ongoing assessments; hiring, training, supervising, managing and coordinating resident Care Assistants.

SCOPE: Supervisory Responsibility: Supervise the resident care team of the community that includes the following positions:

• Medication Services Technicians
• Care Assistants
• Resident Care Coordinator

BUDGET RESPONSIBILITY: Responsible for meeting budget goals, expenses and established care thresholds for the resident

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.

• Hires and provides orientation for new Care Assistants; ensuring that staffing levels are maintained
• Evaluates medication orders and translates them for Medication Services Technicians and residents as needed
• Supervises and evaluates assistants on all shifts, providing counseling and written disciplinary and/or corrective action when needed
• Provides in-service training for resident assistants on a routine basis and one-to-one training as needed
• Assesses potential residents for appropriateness prior to move-in and provides on-going written assessments of all residents
• Develops and maintains Care/Service Plans for each resident, updating as diagnosis/condition changes
• Creates and maintains resident care communication system to ensure quality care on each shift
• Manages electronic reporting system, occurrence and situational reporting and Medication Administration Records
• Monitors centrally stored medication system
• Manages employee uniform/scrub program
• Develops resident care policies and protocols as needed
• Monitors resident rooms, dining room, living room, attendant station, bathing rooms and medication rooms ensuring they are clean and orderly
• Monitors supplies on hand, including linens and towels and orders as necessary
• Provides first aid to residents when needed
• Communicates with physicians and families on resident’s change of condition or incident
• Accepts physician orders or order changes for medication or treatment, calls orders to pharmacy
• Assesses residents for needed medical intervention and arranges medical visits to doctor’s offices or emergency room
• Maintains current resident emergency records with up-to-date information
• Monitors the emergency call system and ensures staff responds appropriately
• Supervises resident meals and monitors for appropriate diets
• Assists with emergencies and with safety instructions for residents such as fire drills, etc.
• Maintains current knowledge of state and local regulations, ensuring community compliance
• Answers telephones, assists visitors and gives tours to prospective residents
• Performs duties as manager on duty on a rotating basis
• Conducts work tasks safely and in compliance with the community safety program
• Provides effective and courteous service to all residents, guests and co-workers
• Performs other related essential duties as required
• Attend in-service training and workshops and meetings as required.
• Promote and protect the rights of each resident

Supervision/Leadership

• Provide high performance leadership and management of team to support the achievement of community and corporate performance goals. Observe and effectively manage the culture of the team
• Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support development and reward achievement
• Communicate performance standards to team; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members
• Communicate information that supports team and company performance and communicate reasons for decisions
• Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards
• Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals
• Perform various related essential duties as required by the vice president or by the Anthem home office

Teamwork and Communication

• Participate in team activities, meetings and practices
• Actively build productive relationships with others
• Practice “conversations for action” to understand and meet internal and external customer conditions of satisfaction This includes but is not limited to:
• Identifying key customers and department interdependencies and setting up regular conversations that build strong partnerships and actions toward a shared outcome
• Conducting regular meetings with team members, colleagues and customers that address actions, concerns, possibilities and planning
• Display ability and willingness to contribute to team by communicating effectively and consistently; follows team rules and procedures; participates in team decision making and problem solving; and offers new ideas and suggestions to maximize team performance
• Engage in conversation to understand the conditions of satisfaction of job duties:
• Identify shared understanding of desired outcomes
• Initiate regular conversation to ensure outcomes are met

General and OrganizationalRequirements

• Display behavior that supports the Anthem mission, vision, values and policies
• Consistently perform position responsibilities in a professional and ethical manner
• Build knowledge and remain current on information, results and/or news related to the clients’ business that may impact revenue generation, quality of care or the business and professional relationship with the client
• Pursue job-related professional development
• Monitor own work performance and adjust; seek help as needed to fulfill job duties
• Understand and follows company and department policies and procedures
• Understand and adhere to all laws governing team member and resident rights
• Protect confidential information of team members, residents and vendors
• Conduct work tasks safely and according to the community safety program

• Show eagerness and flexibility completing other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE:

A minimum of three years of experience in a senior living community; a minimum of three years of experience in a management/supervisory position; a bachelor’s degree in nursing or a related field may be substituted for three of the years of experience; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities

Knowledge of:

• Infectious disease control policies
• Personal hygiene and cleaning procedures and the use of cleaning materials
• Policies and procedures concerning resident care and of administering the procedures correctly
• Record keeping duties that must be performed regarding residents
• Prospect evaluation methods
• Principles of organization and functions of a retirement community
• Motivation and coaching team members
• Procedures for monitoring budgets
• Modern office practices and procedures
• Typing, word processing, telephone etiquette and procedures and use of standard office equipment
• Terminology used within the department
• Computer software skills including: Microsoft Office, Word, Excel, PowerPoint and community lead data base program
• Keep current knowledge and required certifications for quality care and services mandated by federal and state law and other regulating agencies

Work style Characteristics:

• Integrity – honest and ethical
• Cooperative – pleasant with others, good-natured and cooperative
• Dependable – reliable and responsible, fulfilling duties
• Team player – works through processes and with others to accomplish goals
• Attention to Detail – careful about detail and thorough in completing work tasks
• Concern for Others – sensitive to other’s needs and feelings; helpful and understanding
• Adaptable/Flexible – open to change (positive or negative) and to variety in the workplace
• Stress Tolerance – accepts criticism and deals calmly and effectively with stress situations
• Independent – develops own way of doing job tasks; guides self with little or no supervision; depends on self to complete tasks
• Initiative – willingness to take on challenges and responsibility
• Leadership – willingness to lead, take charge and offer opinions and direction. organizes the department to achieve goals and targets; leads by example; makes decisions with whatever information is available; inspires others to achieve
• Accountability - understand the need to achieve targets and goals of the department
• Achievement/Effort – establish and maintain personally challenging achievement goals and exert effort toward mastering tasks
• Analytical thinking – analyze information and utilize logic to address work-related issues and problems

Judgment and Reasoning Ability:

• Ability to apply principles of rational systems
• Ability to use judgment and respond calmly in stressful situations
• Ability to use deductive reasoning, applying general rules to specific problems to produce answers that make sense
• Ability to use inductive reasoning, combining pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations, observations of human behavior)
• Ability to focus on results, persevere and drive for the goal line

Language Ability and Interpersonal Communication:

• Ability to understand and correctly use various information resources and documents including:
  • Electronic reporting
  • Electronic Care Plans
  • Budgets
  • Resident files
  • Shift reports
  • Website
  • Medical documents
  • Staffing reports
• Ability to comprehend and correctly use a variety of informational documents including daily resident charts, bath and laundry charts, medical sheets and other reports and records
• Ability to comprehend a variety of reference books and manuals including Physician's Desk Reference, medical books, etc.
• Ability to prepare resident records, incident reports, daily reports and other job related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style
• Ability to record and deliver information, to explain procedures, maintain confidentiality of restricted information and to follow instructions
• Ability to use and interpret medical terminology and language
• Ability to communicate effectively verbally and in writing with residents, physicians, supervisors, nurses, dietitians, maintenance personnel, coworkers and the general public
• Ability to use and interpret various medical and health care equipment and tools including thermometers, wheelchairs, walkers, blood pressure equipment, stethoscope, etc.
• Ability to prepare reports, correspondence, budgets, marketing plans, newsletters, using prescribed format and conforming to all rules of punctuation, grammar, diction and style
• Ability to use Microsoft Office, PowerPoint, Excel to prepare departmental reports and presentations
• Ability to explain ideas, in writing and orally, so others easily understand
• Ability to communicate effectively and hospitably, both orally and in writing
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Ability to conduct presentations and training sessions
• Ability to recognize when something is wrong or is likely to go wrong

Mathematical Ability:

• Ability to add, subtract, multiply and divide and calculate decimals, ratio and proportion, percentage, fractions and determine time, weight and measures
• May require the ability to apply formulas involving variables for setting up spreadsheets
• May require the ability to perform and apply descriptive statistics

Environmental Adaptability:

• Ability to apply principles of rational systems such as nursing
• Ability to stay calm and respond appropriately in an emergency situation
• Ability to work effectively in an office environment
• Ability to work effectively in a health care environment

CERTIFICATION AND CLEARANCE:

• A current and valid Nursing License.
• First Aid and CPR certification

• Criminal record clearance or criminal record exemption, as required by law

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