Clinical Educator

Teche Action Clinic, A Federally Qualified Health Center, per Section 330 of the Public Health Service Act, is currently seeking qualified applicants for the Clinical Educator & Project Specialist Position in Franklin, Louisiana. 

JOB SUMMARY:

Under the supervision of the Director of Clinical Education & Project Specialist, the Clinical Educator and Project Specialist {CE&PS) collaborates with multiple departmental managers/supervisors to assess, plan, develop, implement, facilitate, evaluate, and revise educational programming for all levels of clinical personnel and non­clinical personnel whose duties impact direct patient care as indicated or requested. This position is also expected to assist with the implementation, education, monitoring, and ongoing sustainability of special projects including Chronic Care Management (CCM), Annual Wellness Visits (AWVs), The National Committee for Quality Assurance (NCQA), and various collaborative initiatives.

The CE&PS is responsible for Onboarding and continuing education of clinical staff for Teche Action Clinic facilities. This position is tasked with evaluating, suggesting, developing, and implementing both non-clinical and clinical educational and training programs that improve Teche Action Clinic's clinical practices for patients' overall safety and well-being as directed by the Supervisor. The CE&PS is expected to assist the Director of Clinical Education & Project Specialist with implementation and daily operation of TAC clinical initiatives and special projects such as the National Hypertension Control Initiative (NHCI), IMPACTS Study, Chronic Care Management (CCM), and Annual Wellness Visits.

The CE&PS will work closely with the Human Resource staff to design and build onboarding and training modules in TAC's Learning Management Systems {LMS} and establishing a mentorship program for clinical staff. The CE&PS also collaborate with Human Resource staff and departmental managers/supervisors to conduct all clinical pre­ assessments, coordinate orientation schedules, provide skills immersion and lab experiences, and development employee education growth plans as appropriate. The CP&PS provides coaching, monitoring and ongoing feedback to the employee, and is responsible for ensuring appropriate documentation of all onboarding and ongoing educational activities are completed and available in the employee's file.

The CE&PS requires excellent organizational skills, excellent written and verbal communication skills and must be capable of organizing, planning, coordinating, and facilitating educational programs, utilizing adult learning principles, various teaching/learning methodologies and provide role modeling and leadership. This position reports to the Director of Quality & Clinical Risk Management. In order to fully perform the duties of this position, occasional travel to all Teche Clinic locations is required as well as attendance at some community partner events.

JOB DUTIES AND RESPONSIBILITIES Director of Clinical Education:

Clinical Education:

1.     Monitor and evaluate the quality and appropriateness of educational and training programs and systems within the clinics.

2.     Provide assessment, planning, coordination, teaching, and/or evaluation of Teche Action Clinic's clinical education and training programs.

3.     Develop alternative instructional methodologies for education based on learning principles.

4.     Develop clinical education content to ensure ongoing professional growth and development of Teche Action Clinic staff.

5.     Collaborate with clinical partners, educational facilities, and/or other community agencies, when applicable to the clinical education curriculum.

6.     Coordinate with department managers/supervisor, providers, preceptors, new hires and/or clinical partners, where required, on development and execution of orientation schedules.

7.     As assigned by the supervisor, and under the direction of the Director of Clinical Education & Project Specialist, the CE&PS will collaborate with the Education & Workforce Development Specialist with developing the preceptor program, monitor and evaluate all preceptor-clinical partner affiliations, coordinate and work with providers seeking to serve as preceptors, and serve as a proctor for assessments in clinical partners.

8.     Assist the Director of Clinical Education & Project Specialist with new hire clinical staff orientation and ensure orientation documentation processes are complete and filed.

9.     Assists with coordination and/or provides skills immersion and lab experiences as part of Teche Action Clinic's clinical education program.

10.   Work with supervisors in addressing identified educational deficiencies of clinical staff, and provide feedback, coaching, mentoring and regular evaluation of continued progress to designated audience.

11.   Continuously develop, monitor, and evaluate all clinical programs with regards to orientation, professional development, education, implementation and monitoring for quality improvement opportunities and other initiatives.

12.   Develop, coordinate, assist and/or teach programs or classes related to new clinical staff and/or partner's orientation/professional development and preceptor development.

13.   Build strong alliances with department leaders, clinical partners, community agencies and consortium institutions, when applicable.

14.   Responsible for proficiency in the use of the organization's electronic health record to administer and assist with clinical staff education.

15.   Responsible for coordinating and/or facilitating individual staff, facility specific or company specific education regarding clinical documentation needs related to internal audit results, including but not limited to peer review, chart auditing, and medical record documentation.

16.   Plans, develops, manages and evaluates special-topic education programs such as those determined by survey findings, audits, and infection control programming.

17.   Responsible for delivering and tracking BLS training and other annual education requirements for all clinical staff.

18.   Conduct individual clinical education for staff that fall below expectations regarding medical record documentation.

19.   Ensures all clinical staff receive education as required by regulatory compliance standards.

20.   Assists in performing random audits and peer review assessments and works with supervisors to develop appropriate corrective action plans for staff and provides education accordingly.

21.   Maintains professional knowledge by affiliating with professional and technical organizations, and by participating in applicable continuing education programs, conferences, seminars, and workshops.

22.   Conducts random observations of the environment of care, works with supervisors to develop appropriate corrective action plans for staff and provides education accordingly.

23.   Works to ensure accurate and timely management & Administration of HealthStream Computer-Based Training Modules for BLS/CPR Simulation & Training for all clinical staff.

24.   Participates in the implementation of other projects as assigned by the Director and Assistant Director of Quality and Clinical Risk Management, the Chief Executive Officer.

Project Specialist:

1.     Assists with implementation and daily operation of clinical special projects such as National Hypertension Control Initiative (NHCI), Chronic Care Management (CCM), Annual Wellness Visits (AWV), and IMPACTS Study as assigned by Supervisor.

2.     Develops teaching plan and assists in educating staff regarding special projects.

3.     Attend and participate in meetings, related training and workshops on behalf of Teche Action Clinic regarding Clinical Projects as assigned.

4.     Perform other duties assigned by the CHO or Chief Executive Officer, and Director of Clinical Education & Project Specialist.

Additional Job Requirements:

1.     Attend QAPI and IC/EOC Committee Meetings and activities.

2.     Administrative oversight of all clinical education programs.

3.     Work with necessary departments to ensure clinical staff education and special programs compliance with The National Committee for Quality Assurance (NCQA), HRSA Requirements and Teche Action Clinic's Corporate Compliance Program.

4.     Assist with recruiting, interviewing, hiring, and training of all clinical staff, as appropriate.

5.     Project a congenial and sensitive attitude toward patients, caregivers, and staff.

6.     Exhibit a willingness to resolve problems and inefficiencies.

7.     Provide consistent, timely and friendly service to both external and internal customers.

8.     Perform other duties as assigned by the Supervisor & CEO.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each duty described above satisfactorily. The following requirements are representative of knowledge, skill and/or ability required for this job.

·         Education/Experience: Minimum Education: Registered Nurse, Bachelor's or Associate degree or Master's degree, with at least 7 years of health care experience, or Licensed Practical Nurse with at least 10 + years of health care experience. Knowledge and experience in outpatient clinic setting and telemedicine. Knowledge and experience with health care quality improvement, infection control, The National Committee for Quality Assurance (NCQA) and PCMH certification preferred.

·         Communication Ability: Excellent written and verbal communication skills. Ability to reach and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Must have interpersonal skills. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers and employees of organizations.

·         Math Ability: Ability to add and subtract two-digit numbers and to multiply and divide with l0's and l00's. ability to perform these operations using units of American money and weight measurement, volume, and distance.

·         Reasoning Ability: Ability to perform high-level objective analysis. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to work reliably and with professionalism in a high-volume, high-demand medical environment.

·         Computer Skills: Proficiency in Microsoft Word, Microsoft Excel, and e-mail. Prefer skills in using referral and EHR software.

·         Professional Skills: High level of confidentiality required. Ability to work independently and within a team. Ability to manage multiple priorities in a fast-paced office environment. Strong time management skills.

        **Due to CMS Mandate all applicants must be fully vaccinated prior to onboarding with TAC with the exception of an approved Medical or Religious Exemption.**