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Regional Aftersales Manager

2 months ago

Chicago, United States Mitsubishi Motors North America Full time

Description

Join the Mitsubishi Motors North America (MMNA) Team At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand in hand with our dedication to fostering a dynamic and inclusive work environment.Our team members are the driving force behind our success, and we believe in empowering individuals to contribute their unique skills and perspectives. We are a collaborative and forward-thinking team that values diversity, creativity, and continuous improvement. At MMNA, your career is not just a job but a journey of growth. Benefit from ongoing employee development programs, contribute to our impactful Community Relations initiatives, and enjoy a range of employee benefits that make your experience with us exceptional.Be part of a company proud of its heritage and excited about the future where together, we shape the future of mobility and drive success in every mile. Summary of the Role: Drive the future of Mitsubishi's dealer service and parts operations by coordinating and implementing our strategic plan. As a key leader, you will develop and mentor our field service staff, empowering them to support dealer and dealership Parts and Service teams. Your efforts will result in the successful implementation of cutting-edge initiatives and processes, ensuring well-managed, profitable operations. Join us to shape a dynamic and innovative parts and service network that delivers exceptional performance and customer satisfaction. Location of Position:

The ideal candidate must be located in Houston, TX, Dallas, TX, Chicago, IL, or Los Angeles, CA.

Responsibilities:

Manage and administer comprehensive parts and service training programs, including inventory control, MMNA policies, customer management, and parts and service management, ensuring dealer personnel are equipped to meet business plan objectives at both regional and national levels. Serve as the go-to expert for the FOSM field force, providing guidance on all customer handling initiatives and processes to enhance customer satisfaction and loyalty. Lead national service process initiatives to establish and maintain a consistent and exceptional Mitsubishi service brand across all dealerships. Drive aftersales performance by achieving profitability targets, growing customer pay business, improving CSI scores, optimizing warranty administration, and boosting parts and accessory sales. Collaborate with FOSM and district staff to upgrade underperforming dealers. Manage the end-to-end process of preparing and finalizing service and parts documentation for dealer terminations, ensuring compliance with all policies and procedures. Direct and support FOSM and District Parts and Service Managers in new dealer start-ups, guaranteeing the seamless implementation of fixed operations processes. Conduct joint contacts with regional parts and service personnel to implement initiatives to maximize dealer’s service and parts sales, operational effectiveness, and profitability. Monitor and advise regional management on dealer adherence to MMNA Corporate Policies and Procedures, ensuring consistency and compliance across all operations. Manage the activities of work groups’ members by providing opportunity for growth and development, by fostering an environment of open, honest communications, teamwork, creativity and high involvement producing a productive efficient team. Oversee the successful implementation of Customer Relations (CR) processes and CSI programs, working closely with the Fixed Operations Support Manager (FOSM). Manage and direct FOSM for successful implementation of technical training activities. Other duties as assigned or required.

Note:  The above description is only a list of representative duties. As a member of a small team, the successful candidate will be someone who is able and wants to "wear many hats," jump in where needed, and enjoys learning about business operations and contributions to the Company's success.


Required Qualifications:

8+ years professional exempt-level automotive retail/wholesale experience, including experience as a District Service and/or Parts Manager. BS/BA or equivalent combination of education and experience. Automotive retail experience such as Parts, Customer Service, or Service Manager. Knowledge of Mitsubishi products. Formal training in such areas as sales techniques, financial statement analysis, inventories management and related marketing and advertising.

Perks and Benefits:

Family First: Enjoy comprehensive healthcare coverage, including medical, dental, and vision plans. Be a Proud Mitsubishi Ambassador: Take advantage of our Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required. Drive with Perks: This position comes with an assigned vehicle, contingent upon a satisfactory driving record. Secure Your Future: Benefit from our 401(k) with Company match and annual contributions based on years of service. Fuel Your Growth: Access professional development opportunities, including training, tuition reimbursement, and employee resource groups. Take Time for Yourself: Enjoy up to 30 days of paid time off, including holidays, vacation, and other leave options. Thrive in an Open Environment: Experience our collaborative workspace where ideas flow freely. The MMC Way: Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way: Think of Our Customers, Strengthen Trust Enrich Society Welcome All Facts, Share Difficult News First Conduct and Challenge Yourself Professionally Respect All, Work as a Broader Team

Diversity and How to Apply:

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start. Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter.Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with both legal requirements and our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email