Office Administrative Assistant

Found in: Talent US C2 - 3 weeks ago


Fort Wayne, United States Medical Service Company Full time
Position: Office Administrative Assistant Location: Fort Wayne, IN
Job Id: 1877 # of Openings: 1 MEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years
MSC is a 12-Time recipient of the  prestigious  NorthCoast 99 Award as a Top Workplace to work - 2023 MSC is a two-time recipient of the prestigious National HME Excellence Award for  Best Home Medical Equipment company in the US. In Addition, we are very proud to share that we have been awarded the distinguished honor of 2021 - HME Provider of the Year  We are hiring: FULL TIME WITH BENEFITS APPLY TODAY Competitive Pay Advancement Opportunities Medical, Dental & Vision Insurance HSA Account w/Company Contribution Pet Insurance Company provided Life and AD&D insurance Short-Term and Long-Term Disability Tuition Reimbursement Program Employee Assistance Program (EAP) Employee Referral Bonus Program 401k (with a matching program) / Roth IRA Company Discounts PayActive/On-Demand Pay  Paid vacation, Sick Days, You Days and Holidays Job Overview: The individual responsible for providing exceptional customer service by warmly greeting and assisting customers throughout their entire appointment journey, ensuring that all their needs are met with care and attention. A strong background in handling various daily office tasks, such as efficiently answering phone calls, sending faxes, scanning important documents, and maintaining organized filing systems. In addition to these tasks, the individual is also responsible for managing front desk operations, including handling incoming and outgoing mail, carrying out reception duties, and skillfully managing customer inquiries. Overall, this individual acts as the front-line representative, creating a positive and welcoming atmosphere for customers while efficiently managing various office-related tasks. Responsibilities and Duties: Welcoming guests, patients, and employees with a friendly demeanor, and providing them with any necessary information or assistance. Handling incoming calls, directing them to the appropriate personnel, and taking messages when necessary. Handling emails, letters, and other forms of communication, ensuring timely responses and proper organization of information. Skillfully manage and organize inbound mail and daily package deliveries, catering to the needs of co-workers and maintaining a smooth workflow. Record and manage relevant information with utmost precision and attention to detail. Efficiently compile and maintain PAP downloads. Take charge of scheduling meetings and appointments for Administrators, ensuring effective time management and coordination. Handle the scanning and routing of essential documentation to multiple departments, facilitating seamless communication and collaboration. Coordinate and oversee requests for EPIC and EMR access across various departments, ensuring timely and accurate access privileges. Verify the accuracy of patient medical information while diligently obtaining any missing details, ensuring the completeness of records. Enter identified documentation into patient charts with precision and care, contributing to comprehensive and well-organized medical records. Continuously strive to improve the accuracy of patient medical records and for the purpose of maintaining high quality of care and facilitating proper reimbursement procedures. Working closely with other team members and departments to ensure effective communication and cooperation. Resolving administrative issues and finding solutions to challenges that may arise. Complying with company policies and procedures to maintain a consistent and organized office environment. Qualifications: 1-3 years’ experience in a similar role. Proficient in Electronic Medical Records (EMR) software Advanced knowledge of best practices in medical recordkeeping. Experience working with electronic medical records system(s) Strong oral and written communication skills Knowledge of medical terminology Demonstrate soft skills to create concise, professional documents. Excellent organizational and multitasking skills Attention to detail and accuracy Ability to work independently or as part of a team. Pay starts no less than $17.50/hour

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