Support Desk Specialist
3 weeks ago
Support Desk Specialist
Responsibilities:
- Field support requests from users via phone and email with a professional approach.
- Document user and issue details thoroughly.
- Manage and prioritize support tickets, escalating complex issues as needed.
- Record and document all steps and resolutions of the support process.
- Utilize online resources for software updates and troubleshooting.
Must have knowledge and experience:
- Knowledge of Dell and VMware technologies.
- Experience in handling incident responses.
- Background in cybersecurity.
- Ability to travel on short notice to client locations.
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