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Assistant General Manager

3 months ago

White Plains, United States Melt Shop Full time

We hear people talk about comfort food all the time.But what is comfort food?

IT’S THE FOOD YOU’D RATHER HAVE THAN ANY OTHER FOOD.Food that reminds you of comfortable times. Easier times. Yummier times. Times when home cooking was the only kind of cooking. For us, that food is grilled sandwiches. And tater tots. And milkshakes. Mmmmilkshakes.

With Melt Shop, we set out to make the best damn sandwich on the planet. Period. Better than our Mom’s (sorry, Mom). Better than your Mom’s. It’s the comfort food you love, but like you’ve never had it before. Next level stuff, made from only the best ingredients, fresh-baked bread every day, and the best cheese around.

We know because we looked really hard. You can take comfort in knowing that we are never comfortable, until your sandwich is.

Melt Shop


Created in 2011, Melt Shop is an American sandwich concept focused on comfort food made from scratch. We now have locations in Westchester, Manhattan, Long Island, NJ, PA and are preparing to grow our brand nationally.


At Melt Shop, our goal is to develop and retain the best team members in the business. We encourage our team members to have fun and grow both personally and professionally. At Melt Shop, each team member works side by side to help deliver high quality and delicious food. We are looking for individuals who love food, love the brand, and want to help us expand.


We are committed to our core values.


  • Make people smile
  • Excellence in everything
  • Love the hustle
  • Team first


Job Title – Assistant General Manager


The Assistant General Manager supports the General Manager in effectively and efficiently managing a restaurant within the policies and guidelines of the company to ensure guest satisfaction, profit maximization, and development of high performing work teams, which consist of shift managers and team members. This position reports to the General Manager. Assistant General Managers will have the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Manager's absence, ensuring compliance with company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, ensuring that the highest quality products and services are delivered to each customer, and other duties as required or assigned.


Essential Duties and Responsibilities:


  • Station master of both the front and back of house
  • Effectively manages the restaurant, including administration of policies and guidelines of the company, ensuring 100% customer satisfaction at all times
  • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards
  • Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
  • Must maintain an “A” health inspection rating at all times
  • Controls day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
  • Assists profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Manages Food and Labor Costs, keeping them to the level specified by management
  • Conducts performance appraisals, takes disciplinary action, motivates and trains
  • Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
  • Ensures food quality at all times
  • Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
  • Trains to gain the skills and experience necessary for promotion to General Manager
  • Performs day-to-day responsibilities such as using a cash register, operating grill and sandwich maker, taking customer orders, etc., as needed
  • Other duties and responsibilities as assigned your supervisor


Qualifications - Knowledge, Skills and Abilities


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Education/Experience: Successful Candidates/Employees of this position must have a High School Diploma or GED. A college or university degree is preferred. In addition, 1-2 years of supervisory experience in either a food service or retail environment is required with responsibility for restaurant/store profit and loss. Experience in providing customer service, and a desire to grow in the food industry is strongly preferred. You must have a very hands on management style and be actively involved in all daily functions of the store.


  • Certifications: A Food Handlers License is required to be considered for this position.


  • Language Ability: Good communication and interpersonal skills are required. The successful candidate/employee will use communication skills to build an exceptional team, supervise others, give detailed instructions and training, and resolve conflicts. The ability to read and comprehend simple instructions, short correspondences, and memos is necessary. The position also requires the ability to write simple correspondences and the ability to effectively present information one-on-one, in small group situations, to other employees, as well as customers. It also requires the ability to read, analyze, and interpret general business memos, including financial data. This position requires that you are able to proficiently speak, read, and write the English language.


  • Math Ability: The position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. It also requires basic business math and accounting skills


  • Reasoning Ability: The position requires the ability to solve practical problems and deal with a variety of situations and people. Strong analytical and decision-making skills are needed.


  • Computer Skills: Basic personal computer literacy is required, with proficiency in Word, Excel, PowerPoint, Internet, and other appropriate software. Must be able to operate cash register.


  • Supervisory Responsibilities: Supervises restaurant managers and crew members. Requires strong skills and experience in management, delegation, training, creating a positive work environment, and taking disciplinary action as needed.


  • Physical Demands: The position’s physical demands require work in a restaurant/kitchen environment with moderate to loud noise levels, varying temperature conditions and possible direct exposure to hazardous substances, such as hot oil. While performing the duties of the job, the team member is regularly required to sit, stand, travel and react quickly to deadlines, sometimes with little notice. The team member is often required to stand for long periods; walk, bend, kneel, and reach with hands to retrieve boxes or food containers typically weighing 50 pounds or less, without restrictions. May be required to use a stepladder. Finger dexterity is required for use of the cash register. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must be able to travel as needed.


The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management.


At Melt Shop, we celebrate differences. We are an equal-opportunity employer and are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

Working at Melt Shop
  • No strict dress code