Call Center Customer Service Agent

4 weeks ago

Reno, United States Fresh Form Draft Full time
DescriptionJoin Our Team at Web Craft Stylers 
Are you ready to embark on a rewarding career as a    Call Center Customer Service Agent    ? Look no further – we have the perfect opportunity for you

Location: Reno,NV
  The Call Center Customer Service Agent at Webcraft Stylers is responsible for delivering high-quality customer service by managing inbound and outbound calls, addressing customer inquiries, resolving issues, and providing information about the company’s products and services. This role requires excellent communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment. 
Key Responsibilities
  • Handle a high volume of incoming calls and provide accurate information to customers regarding products, services, and order status.
  • Assist customers with placing orders, processing returns, and tracking shipments.
  • Resolve customer complaints by identifying the issue, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
  • Make outbound calls to follow up on customer inquiries, confirm orders, or conduct satisfaction surveys.
  • Document all customer interactions, inquiries, complaints, and actions taken in the company’s CRM system.
  • Escalate unresolved issues to the appropriate department or supervisor.
  • Provide feedback to the management team on recurring issues and suggest improvements to processes.
  • Stay updated on company products, services, promotions, and policies to assist customers effectively.


Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education or certification in customer service is a plus.
  • Previous experience in a call center or customer service role is preferred.
  • Strong verbal and written communication skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to remain calm and professional in challenging situations.
  • Proficiency with computers and familiarity with CRM systems.
  • Ability to work flexible hours, including evenings and weekends, if required.
  • Strong multitasking and time management skills.


Why Join Us?
  • Health, dental, and vision insurance.
  • Paid time off (PTO) and holiday pay.
  • Retirement savings plan with company match.
  • Opportunities for career advancement.
  • Employee discount on Webcraft Stylers products.
  • Ongoing training and development programs.


Welcome to Fresh Form Draft – where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art. With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.

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