Technical Support Specialist

7 days ago

St Louis, United States Enterprise Holdings Full time

Overview

is a leading provider of mobility solutions, owning and operating the , and brands through its integrated global network of . Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.3 million vehicles and accounted for nearly $35 billion in revenue through a network of more than 10,000 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Conduct advanced trend analysis and root cause analysis to proactively address issues and improve system performance Analyze, test, and validate supported applications and technologies, ensuring their reliability and efficiency Produce and manage comprehensive solution documentation for a variety of stakeholders Provide on-call, advanced escalation support on a rotational schedule after normal business hours and on weekends Perform complex data analysis to support customer and management requests, providing data-driven recommendations. Develop and maintain a suite of reports (daily, weekly, monthly, quarterly, and annual YOY) for internal management and IT stakeholders Collaborate with various departments to identify business support needs, particularly for new technology deployment and development Support project management activities related to opening new dealerships, ensuring visibility and coordination across teams, including Facilities and IT Monitor and assess the effectiveness of service level agreements, suggesting new agreements to manage customer expectations and quality standards Participate in the development of new support solutions and strategies based on trend analysis and evolving business needs Centralize communication efforts for management and global audiences, ensuring clear and consistent messaging Ensure adherence to quality standards, processes, and procedures through regular quality assurance audits

Additional Responsibilities

Seek to improve job performance through self-assessment, skill development, training and goal setting. Maintain a regular and reliable level of attendance and punctuality. Perform miscellaneous job-related duties as assigned.

Competency Based: 

Communication Detail-Oriented Ethics and Values Flexibility Problem Solving Results-Oriented

Equal Opportunity Employer/Disability/Veterans

Qualifications

Minimum:

HS Diploma, GED, or Equivalent required Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must have 2+ years of experience troubleshooting business or personal PC hardware/software

Must have 1+ years of experience in a customer facing role

Preferred

Bachelor's degree strongly preferred Project facilitation, coordination, or management experience

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