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Technical Support Specialist I
2 months ago
Level
Entry Level
Location
Remote
Role Summary
The Technical Support Specialist I is responsible for delivering assistance related to hardware, software, telecommunication systems, and various associated devices for both internal and external clients. This role involves diagnosing user issues, maintaining comprehensive records in the organization's ticketing system, and engaging in the routine upkeep of company technology and IT resources.
Key Responsibilities
- Assist internal and external clients with inquiries regarding hardware, software, telecommunication systems, and related devices.
- Act as the primary contact for incoming Service Desk inquiries to collect essential information about issues and requests.
- Diagnose user issues and escalate them as necessary.
- Maintain thorough documentation and logs in the ticketing system.
- Conduct regular maintenance of company technology and IT resources.
- Administer software for both company and vendor applications.
- Research and acquire IT equipment and supplies as needed.
- Install and deploy IT resources following departmental inventory protocols.
- Engage actively in IT asset management.
- Configure and oversee Endpoint Patch Management and Anti-Virus solutions.
- Support the deployment and configuration of wireless devices and Mobile Device Management (MDM).
- Assist in the configuration and maintenance of telecommunication systems.
- Participate in on-call rotation as required.
- Adhere to company policies, procedures, and guidelines.
- May be tasked with additional related duties as assigned.
- Minimum of 1 year of experience in technical support or an Associate's degree in a relevant field.
- Familiarity with tools such as Active Directory, Exchange, Windows Deployment Services, telecommunication systems, iOS, Android, and Windows mobile devices is advantageous.
- Proficient in researching, troubleshooting, and resolving technical challenges.
- Effective communication skills for interacting with both technical and non-technical users.
- Strong attention to detail and adept problem-solving abilities.
- Capable of organizing time and projects efficiently to meet deadlines.
- Ability to adapt to evolving needs and circumstances.
Solarity enhances the precision, accessibility, and interoperability of electronic medical records through innovative, service-oriented technology designed to capture and index healthcare documentation. Our solutions transform any healthcare document into properly formatted and indexed EMR data, enabling customers to save time, boost efficiency, and maximize the value of their EMR investments while utilizing labor resources more effectively. With over 50 years of experience in document management for billing and treatment, our clients depend on us for easily implemented, user-friendly innovations that deliver powerful, continuously improving results, along with flexible delivery models suitable for healthcare organizations of all sizes and specialties.