Orthodontic Office Manager

3 weeks ago

Austin, United States D4C Dental Brands Full time
Lone Star Pediatric Dentistry and Braces is searching for an Orthodontic Operations Manager.

Position Overview: The Orthodontic Operations(Office) Manager oversees practice operations with a focus on orthodontics, driving financial performance and revenue growth. This role ensures an excellent patient experience through efficient systems and processes, enhancing patient satisfaction, retention, and case acceptance. The Operations Manager supports all areas of practice operations, aligning with the mission of helping children achieve great oral health.

Must have Ortho Experience

Work Schedule:
  • Hours: 8 AM - 5 PM, Monday through Friday
  • Travel: Required to Dripping Springs and Circle C locations

Education/Credentials:
  • Bachelor’s Degree in Business or related field (Master’s preferred) or equivalent work experience.

Job-Related Experience:
  • Minimum of 3 years of progressive leadership and practice management experience.
  • Must have dental experience, with a strong preference for orthodontic experience.
  • Knowledge of Dolphin software is required.
  • Excellent communication, problem-solving, and leadership skills.

Skills/Competencies:
  • Exceptional critical thinking and decision-making skills.
  • Strong ability to supervise, lead, develop, and coach staff.
  • Business acumen with the ability to control expenses and support departmental collaboration.
  • Proficiency in planning, prioritizing, and coordinating activities, services, and schedules.
  • Competence in assessing, communicating, and developing employee performance.

Major Duties and Responsibilities:
  • Manage office staff, providing problem-solving, decision-making, planning, delegation, and conflict management.
  • Build and maintain a positive office culture.
  • Select and orient office staff in coordination with RDO and Human Resources.
  • Evaluate staff performance and conduct performance reviews.
  • Conduct regular practice staff meetings.
  • Oversee onboarding and training of new employees.
  • Implement office policies to achieve performance goals.
  • Meet or exceed annual NPS targets.
  • Provide necessary information to support compliance with established policies.
  • Ensure proper documentation for revenue cycle activities.
  • Act as an interdepartmental liaison.
  • Report any safety-related incidents and attend safety training programs.
  • Stay current with state and federal regulations/statutes and company policies.
  • Monitor and ensure certifications/licenses are up-to-date.
  • Complete all mandatory modules and job-specific training within specified time frames.

To Apply: Interested candidates should submit their resume detailing their qualifications and experience relevant to this position.

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