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LINK Solutions Coordinator

3 months ago

Jackson, United States Canopy Children’s Solutions Full time

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi’s most comprehensive nonprofit provider of children’s behavioral health, educational, and social service solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:

The voice of our children and families always comes first Relationships matter and our differences make us stronger We take great joy in service to others Our families and our communities deserve our very best

Canopy has been designated a Great Place to Work for the fourth consecutive year, and is one of only eight companies in Mississippi to qualify for this certification in 2023-2024. Canopy’s employees are charged with building a healthy work culture within their teams, that focus on trust, and the collective goal of helping kids thrive and families to overcome extraordinary challenges.

We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:

Competitive Compensation 403b Retirement Plan with Match Medical, Dental, Vision Insurance PTO/Vacation Employee Wellness Program and Counseling Services

Solutions Coordinator - Position Overview

The Solutions Coordinator serves as Canopy Children’s Solutions liaison to families, community partners, and referral sources. The Solutions Coordinator provides clerical and social services support to the LINK teams while helping families navigate and obtain needed solutions to thrive. The Solutions Coordinator coordinates referrals and admissions with the regional teams. Additional job functions include monitoring and supporting regional census goals through community education to increase referrals, increase awareness of the Organization, and documenting progress. Minimal travel may be required within the assigned region.

Job Responsibilities :

Outreach functions:

Provides initial screening to callers to determine if needs are appropriate for requests for treatment and level of care. Provides referral services through linkage and outreach when solutions criteria are not met that’s being requested. Provides guidance to referral sources, parents and community partners on the organization’s referral and intake process according to medical necessity criteria. Manages incoming calls and process calls related to treatment/care request.

Administrative functions:

Communicates with the referral sources and families throughout the pre-admission process referral status updates according to solution timeframes. Manages incoming calls and process calls by triaging to the appropriate staff or solutions representative. May assist with coordinating and scheduling admissions. Demonstrates familiarity with all emergency procedures and satisfactorily implements procedures as applicable. Demonstrates sensitivity and responsiveness to cultural differences in the organization/solution service population. Adheres to identified work schedule set by the State Director of LINK and/or Leadership. Promotes Canopy Children’s Solutions to the public. Promotes the organization’s Mission and Values. Appropriately utilize and accept supervision. Provides transportation when necessary. Meets all key performance indicators (KPI). Travel as required and necessary to fulfill job related duties. Other related duties as assigned.

Reporting functions:

Prepare and complete solution reports as assigned and requested.

Required Qualifications :

Must have a minimum of a Bachelor’s Degree in a behavioral health field, and prefer two years of experience working with youth and families.  Must be able to communicate in a professional manner. Computer skills required.  Must be at least 21 years of age, have a valid Mississippi driver's license, a good driving record, proof of legally appropriate auto liability insurance, and must be willing to use personal vehicle for organization business.