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Service Operations Coordinator
2 months ago
Mountain Alarm Fire & Security is seeking a highly skilled Service Operations Coordinator to join our team. As a Service Operations Coordinator, you will play a critical role in ensuring the smooth operation of our service schedule, working closely with branch management, field technicians, and customers to maintain the highest level of service delivery.
Key Responsibilities- Service Scheduling: Oversee the daily activities and scheduling of service technicians to maximize efficiency and utilization of resources.
- Customer Interface: Interface with sales, field personnel, and branch management to ensure smooth coordination of project scheduling, progress, and deadlines through completion.
- Staffing and Personnel: Identify demands and provide input on staffing and personnel needs.
- Performance Evaluation: Assess technician performance regarding quality of work and customer satisfaction.
- Project Coordination: Coordinate and assist in development of project change orders.
- Customer Resolution: Follow-up on escalated customer service issues or complaints and ensure satisfactory resolution.
- Inventory Management: Accurately receive and issue parts and inventory; maintain an accurate count of branch inventory.
- Training and Development: Train branch staff and technicians on proper procedures for locating and utilizing inventory.
- Performance Improvement: Ensure established work standards are adhered to and continuously evaluate department performance.
- Education: High School Diploma/GED
- Experience: Scheduling or service coordinating experience required
- Skills: Excellent customer service skills, aptitude for problem-solving, ability to determine solutions for customers, strong attention to detail and organized while remaining results-oriented, clear communication skills, and ability to maintain a good working environment with all employees, vendors, and customers.