Current jobs related to Luxury Hotel Front Desk Agent - Los Angeles - AccorHotel
-
Hotel Front Desk Agent
3 weeks ago
Los Angeles, United States Bighorn Law Full timeWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...
-
Front Desk Agent
2 weeks ago
Los Angeles, United States AccorHotel Full timeWelcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...
-
Front Desk Agent
4 days ago
Los Angeles, United States AccorHotel Full timeWelcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...
-
Front Desk Agent
3 weeks ago
Los Angeles, California, United States AccorHotels Full timeFront Desk Overnight AgentAre you a hospitality professional seeking an opportunity to advance your current skills and abilities? As an Overnight Front Desk Reception Agent, you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories.Key Responsibilities:Consistently offer...
-
Front Desk Agent
3 months ago
Los Angeles, United States Pyramid Global Hospitality Full timeGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly Agent, Front Desk, Hospitality, Hotel, PBX Operator, Computer
-
Front Desk Agent
3 weeks ago
Los Angeles, United States Excel Hotel Group Full timeJob Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes...
-
Front Desk Agent
3 weeks ago
Los Angeles, United States JUKNAVORIAN FAMILY GENERAL PARTNERS Full timeBenefits: 401(k) Health insurance Paid time off Competitive Compensation Job Summary: We are seeking a positive, friendly Hotel Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include...
-
Front Desk Agent
2 weeks ago
Los Angeles, United States JUKNAVORIAN FAMILY GENERAL PARTNERS Full timeBenefits: 401(k) Health insurance Paid time off Benefits/Perks Competitive Compensation Job Summary We are seeking a positive, friendly Hotel Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also...
-
Front Desk Agent
3 weeks ago
Los Angeles, United States HIC Full timeBenefits: Paid time off Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary: We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....
-
Front Desk Agent
3 weeks ago
Los Angeles, California, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.Key...
-
Front Desk Agent
6 months ago
Los Angeles, United States TPG Hotels & Resorts Full time** Front Desk Agent** ** DoubleTree by Hilton Hotel Los Angeles Commerce Commerce, CA** ** Front Desk Agent** * Share: Email **Job overview** The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state...
-
Front Desk Representative
1 month ago
Los Angeles, California, United States Palihotel Westwood Village Full timeFront Desk Agent Job DescriptionWe are seeking a friendly and efficient Front Desk Agent to join our team at Palihotel Westwood Village. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling guest inquiries, and ensuring a smooth and enjoyable stay for our...
-
Front Desk Agent
3 weeks ago
Los Angeles, United States AccorHotels Full timeIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock! Job...
-
Front Desk Agent
4 weeks ago
Los Angeles, California, United States The Hollywood Roosevelt Full timeJob Title: Front Desk AgentThe Hollywood Roosevelt is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless check-in and check-out experience.Key Responsibilities:Check...
-
Front Desk Receptionist
3 days ago
Los Angeles, California, United States Four Seasons Hotels Limited Full timeAbout Four Seasons:At Four Seasons, we believe in delivering exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.About the Location:Our award-winning hotel in the...
-
Front Desk Agent
3 weeks ago
Los Angeles, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Hilton Pasadena [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...
-
Front Desk Representative
3 weeks ago
Los Angeles, California, United States IHG Full timeAbout UsWe're a global hospitality company that's passionate about delivering exceptional experiences to our guests. At IHG, we're looking for talented individuals who share our passion for luxury travel and customer service.Job SummaryWe're seeking a skilled Front Desk Agent to join our team at the InterContinental Los Angeles Downtown Hotel. As a Front...
-
Front Desk Representative
2 weeks ago
Los Angeles, California, United States AccorHotel Full timeFront Desk AgentWelcome to the heart of our hotel, where every guest's experience begins. As a Front Desk Agent, you will be the first point of contact for our valued guests, setting the tone for exceptional service and creating unforgettable memories.Key Responsibilities:Ensure seamless check-in and check-out processes, verifying guest information and...
-
Front Desk Representative
3 days ago
Los Angeles Downtown, California, United States IHG Full timeAbout UsWe're a global hospitality company that's passionate about delivering exceptional guest experiences. At IHG, we're looking for talented individuals who share our commitment to excellence and our passion for luxury travel.Job SummaryWe're seeking a skilled Front Desk Agent to join our team at the InterContinental Los Angeles Downtown Hotel. As a Front...
-
Front Desk Representative
2 weeks ago
Los Angeles, California, United States Palihouse Full timeFront Desk AgentPalihouse West Hollywood is seeking a friendly and outgoing Front Desk Agent to provide exceptional service to our guests. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for our guests, from check-in to check-out.Key Responsibilities:Provide exceptional customer service to guests, responding...
Luxury Hotel Front Desk Agent
3 months ago
Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.
As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.
Primary Duties:
- Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
- Maintain Guest confidentiality and security at all times
- Ensure guest methods of payment are in good standing at all times
- Engage guests in public area to direct and answer questions.
- Connect with guests during check-in for Cousu-main Opportunities
- Perform “Cousu-mains” for guests (Hand Tailor the Guest Experience)
- Orient guests in the hotel and help them to understand the property and amenities
- Promote and enroll guests into our Loyalty program “Le Club”
- Recognize and highlight benefits for all VIP guests
- Upsell guests rooms and promote all hotel services and events.
- Complete daily reports to manage all guest credit card balances and billing
- Complete daily reports for guest requests and room preferences
- Assist in guest problem resolution
- Maintain a cash bank for guest transactions
- Correctly complete all end of day cashiering reports including adjustments, CCP’s, and cash drops.
- Input and track all guest requests through the “HOTSOS” program
- Engage in the implementation of all Sofitel Standards in the Front Office
- Exude a professional and luxury demeanor at all times
Secondary Duties:
- PBX phone operations
- Room Service order taking and placing on Micros
- Maintaining the Hotel Business center
- Concierge services
- Lobby duty (greeting & engaging guests)
- Assist guest with directions and information in the area
- Assist in keeping public areas tidy at all times
Qualifications
- Front Desk, Hospitality or Customer Service
- Opera
- HotSos
- Micros
- Outlook
- Knowledge of the Luxury Environment
- Foreign Language Helpful
- MS word, excel
- Ability to type at least 60 wpm
- Able to stand at least 8 hours a day
- Fluent English Language
- French or Spanish Language a Plus
Essential Physical Tasks: Some moving or lifting luggage, constant standing and walking
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Additional Information
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Confidentiality: All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Pay: $29.50 per hour
Schedule: PM Shift (3:00PM - 11:30PM)
