Front Desk Agent

3 weeks ago


Los Angeles, United States TPG Hotels & Resorts Full time

** Front Desk Agent**

** DoubleTree by Hilton Hotel Los Angeles Commerce Commerce, CA**

** Front Desk Agent**

* Share: Email

**Job overview**

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

**What you will be doing**

* Process guest check-ins and room assignments following the hotels rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

* Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

* Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.

* If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.

* Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

* Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

**Requirements**

**Education and Experience:**

* High school education or related experience.

**Part-Time Benefits**

* Vision Insurance

* Supplemental Life Insurances

* Disability Insurance

* Identity Theft Protection

* AMAZING HOTEL DISCOUNTS

* AND MORE

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