Front Desk Agent
1 month ago
If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock Job Description Title: Front Desk Agent Reports To: Front Desk Supervisor/Front Office Manager Supervises: None General Purpose: With the goal of providing a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience. The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival. Specific Responsibilities: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Stays up to date on gift shop merchandise, provides guests with information and processes gift shop sales. Relays art exhibition information to guests. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. Performs other duties as assigned, requested or deemed necessary by management. Qualifications Knows standard cash handling procedures and knowledge of computerized cash register systems. Must be fluent in English. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. Must pass a background check. Education/Formal Training High School diploma or equivalent. Experience Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. #J-18808-Ljbffr
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Front Desk Agent
3 months ago
Los Angeles, United States Pyramid Global Hospitality Full timeGreets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly Agent, Front Desk, Hospitality, Hotel, PBX Operator, Computer
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Front Desk Agent
4 weeks ago
Los Angeles, United States JUKNAVORIAN FAMILY GENERAL PARTNERS Full timeBenefits: 401(k) Health insurance Paid time off Benefits/Perks Competitive Compensation Job Summary We are seeking a positive, friendly Hotel Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also...
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Front Desk Agent
1 month ago
Los Angeles, United States JUKNAVORIAN FAMILY GENERAL PARTNERS Full timeBenefits: 401(k) Health insurance Paid time off Competitive Compensation Job Summary: We are seeking a positive, friendly Hotel Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include...
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Front Desk Agent
1 month ago
Los Angeles, United States HIC Full timeBenefits: Paid time off Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary: We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments....
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Front Desk Agent
1 month ago
Los Angeles, California, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, handling room reservations, and ensuring a smooth and efficient check-in and check-out process.Key...
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Front Desk Agent
4 months ago
Los Angeles, United States Elwyn Full timeThe Resident Relations Specialist (RRS) / Front Desk Agent Residential Property supports the General Manager (GM) and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. T Residential, Resident, Agent, Front Desk, Hospitality, General Manager, Property Management, Healthcare
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Front Desk Hospitality Agent
2 weeks ago
Los Angeles, California, United States Sonder Holdings, Inc. Full timeJob Title: Front Desk Hospitality AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder Holdings, Inc. As a Front Desk Hospitality Agent, you will be the face of Sonder, responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and cared...
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Front Desk Agent
4 weeks ago
Los Angeles, United States AccorHotel Full timeWelcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...
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Front Desk Agent
3 weeks ago
Los Angeles, United States AccorHotel Full timeWelcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...
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Hotel Front Desk Agent
1 month ago
Los Angeles, United States Bighorn Law Full timeWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...
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Front Desk Agent
3 months ago
Los Angeles, United States Accor North America Full timeWelcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticip Front Desk, Agent, Room Service, Hotel
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Front Desk Representative
1 month ago
Los Angeles, California, United States IHG Full timeJob Title: Front Desk AgentAt IHG Hotels & Resorts, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Check guests in and out, handling room assignments and key...
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Front Desk Representative
4 weeks ago
Los Angeles, California, United States IHG Full timeJob Title: Front Desk AgentAt IHG Hotels & Resorts, we are seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key Responsibilities:Check guests in and out, handling room assignments and key...
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Front Desk Agent Overnight
1 month ago
Los Angeles, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Holiday Inn Lax Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...
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Front Desk Representative
1 month ago
Los Angeles, California, United States Highgate Hotels Full timeJob Title: Front Desk AgentJob Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and memorable experience during their stay. This role requires a high level of attention to detail, effective communication skills, and the ability to multitask in a fast-paced environment.Key...
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Front Desk Hospitality Agent
2 weeks ago
Los Angeles, California, United States Sonder Holdings, Inc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder Holdings, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of quality and service.Key ResponsibilitiesProvide...
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Front Desk Agent
1 month ago
Los Angeles, California, United States AccorHotel Full timeJob DescriptionAs a Front Desk Agent at AccorHotel, you will play a key role in delivering exceptional guest experiences. Your primary responsibility will be to greet and assist guests, respond to their inquiries, and resolve any issues that may arise during their stay.Key Responsibilities:Provide warm and welcoming service to guests, ensuring their needs...
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Front Desk Agent
1 month ago
Los Angeles, United States Excel Hotel Group Full timeJob Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes...
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Front Desk Representative
2 weeks ago
Los Angeles, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesGuest Services: Greet and...
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Front Desk Representative
4 weeks ago
Los Angeles, California, United States Azul Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.Key ResponsibilitiesGuest Registration and Check-out: Process...
