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Front Desk Agent

2 months ago

Los Angeles, United States AccorHotel Full time

Welcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.

As the first point of contact the Front Desk Agents primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties as well as assist in the Telephone Operator/Room Service Order taking capacity.  The primary focus at all times in this position is the guest. 

Primary Duties:

  • Checkin & Checkout hotel guests (verify credit card & identification secure payment and obtain signed registration card)
  • Maintain Guest confidentiality and security at all times
  • Ensure guest methods of payment are in good standing at all times
  • Engage guests in public area to direct and answer questions.
  • Connect with guests during checkin for Cousumain Opportunities
  • Perform Cousumains for guests (Hand Tailor the Guest Experience)
  • Orient guests in the hotel and help them to understand the property and amenities
  • Promote and enroll guests into our Loyalty program Le Club
  • Recognize and highlight benefits for all VIP guests
  • Upsell guests rooms and promote all hotel services and events.
  • Complete daily reports to manage all guest credit card balances and billing
  • Complete daily reports for guest requests and room preferences
  • Assist in guest problem resolution
  • Maintain a cash bank for guest transactions
  • Correctly complete all end of day cashiering reports including adjustments CCPs and cash drops.
  • Input and track all guest requests through the HOTSOS program
  • Engage in the implementation of all Sofitel Standards in the Front Office
  • Exude a professional and luxury demeanor at all times

Secondary Duties:

  • PBX phone operations
  • Room Service order taking and placing on Micros
  • Maintaining the Hotel Business center
  • Concierge services
  • Lobby duty (greeting & engaging guests)
  • Assist guest with directions and information in the area
  • Assist in keeping public areas tidy at all times

Qualifications :

  • Front Desk Hospitality or Customer Service
  • Opera
  • HotSos
  • Micros
  • Outlook
  • Knowledge of the Luxury Environment
  • Foreign Language Helpful
  • MS word excel
  • Ability to type at least 60 wpm
  • Able to stand at least 8 hours a day
  • Fluent English Language
  • French or Spanish Language a Plus

Essential Physical Tasks: Some moving or lifting luggage constant standing and walking


Remote Work :

No


Employment Type :

Fulltime