Front Desk Agent
1 week ago
Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As an Overnight Front Desk Reception Agent, you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories.
Key Responsibilities:- Consistently offer professional, friendly, and engaging service to guests
- Greet, check in, and settle guest accounts while ensuring all service standards are followed
- Document all guest requests, complaints, or issues immediately and notify designated department/personnel for resolving the situation
- Conduct Night Audit Procedures
- Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
- Responsible for maintaining personal cash float used to assist guests with transactions and currency exchange
- Assist guests regarding hotel facilities in an informative and helpful way
- Respond to each guest who approaches the Reception Desk
Fast-paced, upscale, luxury hotel with close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry.
Requirements:- Previous experience as Night Audit or Front Desk Reception Agent an asset
- Previous Property Management System (PMS) experience an asset
- Proficient in the English language (verbal & written), second language an asset
- Must display strong communication, analytical, organizational, and administrative skills to be able to deal with multiple priorities simultaneously
- Strong interpersonal and problem-solving abilities
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must be able to stand throughout shift while typing and talking on the phone
Subsidized staff accommodation provided on-site for full-time status employees. One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal).
Benefits:Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full-time permanent status employees. Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full-time permanent status employees.
Why Work for AccorHotels?We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
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