Patient and Family Support Coordinator

3 months ago

Springfield, United States Baystate Health Full time

Summary:

The Trauma Program has received grant funding to support a hospital-based violence intervention program (HVIP) called Better Tomorrow. The Patient and Family Support Coordinator will work directly with patients and their families who have sustained injury from violence and work directly with the trauma team and community partners. The role is new and will evolve as the program grows. The candidate should be flexible and understand that our data and trends will guide the needs of the position and program.

Under the direction of the Medical Director of Better Tomorrow, the Trauma Program Manager, or the Injury Prevention Coordinator, the Patient and Family Support Coordinator (PFSC) is responsible for performing a wide range of duties involving patient evaluation, case management, treatment, discharge planning, and documentation. They will also be responsible for some data management and collaboration with our community partners. The PFSC is responsible for gathering a psychosocial evaluation through interviews and record review and completing a written assessment with case formulation and treatment plan. The PFSC could facilitate psychoeducational and psychotherapeutic family and systems meetings and may also lead to psychotherapeutic and/or psychoeducational groups as assigned. Position includes close collaboration with the treatment team, which may include but are not limited to members of the trauma team, emergency department providers, ED and inpatient social workers, designated Roca personnel, and other representatives from community-based organizations. The PFSC must have excellent written, keyboarding, and verbal communication skills. It is preferred that they have some research experience, particularly experience working with databases. They will represent and support Baystate Health’s mission to provide quality, compassionate care to members of our community while operating in collaboration with other clinical departments, emphasizing the important interaction between behavioral health, general health, and wellness. They will contribute to Baystate Health’s four compass points of Safety, Quality, Experience, and Value, and demonstrate the BH values of Respect, Integrity, Service, Teamwork and Innovation in all interactions with patients, families, colleagues, and collateral contacts. The PFSC will adhere to system and department compliance policies, as well as any and all applicable laws and regulations. They will perform other duties as assigned.

Job Responsibilities: 

Obtains and maintains release of information forms, and gathers collateral information from outside resources including family, friends, providers, and other community resources. Completes a psychosocial evaluation including current and past history, assessment of mental status, and risk assessment through patient interviews, collateral contacts, and record review. Identifies the reason(s) for admissions and, in collaboration with the patient and the treatment team, develops treatment goals and periodic updates consistent with unit policy. Conducts regular therapeutic interviews and ongoing re-assessments of assigned patients, and documents interactions in a progress note. Facilitates psycho-educational and psychotherapeutic family and systems meetings to address treatment objectives. May also lead psychotherapeutic and/or psychoeducational groups as assigned. Monitors and assists in the completion of legal documentation (CV's, 3-Day Notices, Section12's, & Section 7/8 forms). Completes a discharge plan which addresses follow up recommendations, step-down / placement options, transportation issues, or other treatment needs. Enters data and reviews charts for quality assurance, program statistics, tracking of patient progress and/or tracking of clinical outcomes as assigned. Actively participates in departmental and program meetings, such as conferences, administrative meetings, training, program development, and other special committees. Actively participates in internal and external education and outreach about the Better Tomorrow program. Identifies appropriate goals that enhance professional development and institutional needs. Maintains independent licensure, including earning of required CEU's, and adheres to all other practices and policies as outlined by Baystate Health, hospital-specific and department-specific policy manuals and Employee Handbooks. Contributes to the perspective of her/his professional discipline to the interdisciplinary care team as appropriate and adheres to the profession’s Code of Ethics. Assists with general program development of Better Tomorrow.

This description covers the essential functions of the position. The incumbent is expected to perform other similar and related duties as assigned. Management has the right to add or change to job responsibilities at any time.

Skills and Competencies: 

Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned area. Demonstrates the knowledge and skills necessary to work with patients injured by violence. Demonstrates the knowledge and skill to facilitate individual and family psychotherapy. Demonstrate the ability to provide care in a highly collaborative team setting.

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