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Call Center Representative

3 months ago

Tampa, United States Rocket Pest Control Full time
Join Our Team as a Call Center Representative

Location: Tampa, FL

Rocket Pest, a leading provider of Pest, Termite, and Lawn Services, is expanding We’re looking for dedicated and customer-oriented individuals to join our team. If you excel in fast-paced environments and have a passion for helping customers, we want to hear from you

Key Responsibilities of a Call Center Representative:
  • Engage with customers via phone, email, and online chat
  • Schedule service appointments and handle customer concerns
  • Maintain detailed customer records and accounts
  • Use mapping/routing software to schedule multiple daily routes
  • Address and resolve customer inquiries and complaints
  • Support service professionals with scheduling changes and requests

Requirements for a Call Center Representative:
  • Excellent communication and active listening skills
  • Strong computer proficiency and the ability to learn new software
  • 2+ years of call center experience, in routing/scheduling with a service company or dispatch
  • Ability to multitask in a high-paced setting
  • Proficiency in Microsoft Office
  • High school diploma or equivalent
  • Clean driving record, and successful completion of drug testing and criminal background check

Work Environment:
  • In-office position, 5 days a week (no remote work)
  • Traditional office setting with extended periods of sitting and computer use
  • Regular phone and email communication required

Why Join Rocket Pest?
  • Competitive Salary: Enjoy a competitive base salary.
  • Comprehensive Benefits: Receive stellar medical, dental, and vision coverage.
  • Career Growth: Opportunities for career advancement in a supportive and collaborative environment.
  • Innovative Products: Be part of an exciting company with cutting-edge products that customers love.
  • Recognition: Work for a company that values your contributions and rewards your achievements.

Apply Now

Ready to take your sales career to the next level? Apply today by submitting your resume and a cover letter outlining your experience and why you’re the perfect fit for this role.

Rocket Pest is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.

Join Rocket Pest and launch your sales career into the stratosphere