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Field Service Supervisor

4 months ago

Atlanta, United States Barry-Wehmiller Full time

Description

:

JOB DESCRIPTION

Cadence Technologies, a subsidiary of Barry-Wehmiller Design Group, is a national distributor for industry leading process component manufacturers such as SPX, Waukesha and APV. Our valves, pumps and parts support the leading food and beverage manufacturing companies. Cadence specializes in having a highly experienced team that provides our customers with outstanding customer service and quick delivery times.

We are focused on providing our professionals with opportunities for leadership and career advancement within a thriving work environment and a unique people-centric culture. We offer a robust, centralized learning and development program to improve the career experience for every professional. For more information, please visit .

Cadence Technologies is seeking exceptional candidates who thrive in fast paced work environments, managing inventory, and shipping/receiving for a distribution business that supplies world class manufacturing companies sanitary process components for the food & beverage industries. Team members must be organized, detail oriented, able to work with others as a team, demonstrate strong character and work ethic.

The Field Service Supervisor is responsible for leading field service projects, managing the schedule of the field service team and developing the capabilities of each field service team member. The Cadence distribution business currently provides on-site sanitary services for valves and pumps but will be expanding our capabilities to support additional equipment, such as homogenizers, heat exchangers and other process equipment.

Between support for field service projects, the Field Service Supervisor will support business development opportunities by providing site audits for equipment tracking, end user product training and client-side inventory evaluations. The field service technician team also provides support for the shipping, receiving and inventory actions for the distribution business. The Field Service Supervisor will be responsible for making sure the team upholds the requirements associated with this need and coordinates with the rest of the Cadence team whenever technicians cannot support due to travel requirements.

Responsibilities

Lead Cadence team members to perform on-site valve service work and positive displacement pump rebuilds on projects. Manage the schedule and assign field service team to tasks based on experience and skill level to ensure success. Provide guidance and support for field service team to ensure they have what they need to perform tasks and take care of customer needs. Provide input for proposal development such as estimated hours and expenses for service work. Ensure service work is executed at or below the budgeted number of hours, work with the field service team to pursue change orders when needed to support additional client requests. Provide feedback on interviews with new field service technician candidates. Take responsibility for the development of the field service team and lead in all training efforts to address weaknesses and expand knowledge of additional equipment. Ensure trip reports are done for service work with sufficient quality and attention to detail.

Essential Functions

Must have experience using hand tools and power tools. Strong understanding of mechanics and mechanically inclined. Must have experience in maintenance tasks, such as tear downs and reassembly. Must be detailed oriented with a passion for quality. Ability to thrive in a fast-paced schedule driven work environment. Must be hard working, self-motivated and focused with a sense of urgency to meet deadlines. Ability to read manuals and retain information on various equipment. Required to work overtime and weekends when needed to support business needs. Ability to learn various business processes and procedures. Enjoys working closely with others. Other duties as assigned. Willing to travel and work holidays and weekends.


Education and Experience

High school or GED; Associate’s or Technical Diploma is a plus. Experience with tools, machinery, and mechanics. Relevant industry knowledge is a plus.


Travel

Willing to work most holidays and weekends. Estimated travel 50%, both regional and national


Location

Alpharetta, GA Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Design Group