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Field Service Supervisor

2 months ago

Atlanta, United States NextGen Security Full time

Job Summary


Company

NextGen Security, LLC


Location

Atlanta, GA


Industries

Security and Surveillance


Job Type

Full Time

Employee


Years of Experience

5-10+ in the Security Industry


Career Level

Supervisor


Exemption Status

Non-Exempt


Service Field Supervisor


What we’re looking for:

We are seeking a Service Field Supervisor electronic security assistant project manager to join our fast growing and dynamic team. This position will work directly with the Service Manager, Service Coordinator, Service Technicians, and clients to solve complex problems and have direct oversight in the field.


What you’ll be doing:

This position will have multiple roles ranging from: attending customer onsite meetings, assisting with resource scheduling, training entry level resources, onsite technician support, service incident quality control, and most importantly, representing NextGen Security as a valuable point of contact for our valued customers. Local travel may be required for this position.


  • High-end and/or complex service calls for customers
  • Ride-alongs with technicians for training and quality control purposes
  • Manage quality standard for all service calls
  • Oversee the transition from the installation to service team(s)
  • Handle the on-call schedule for technicians
  • Safely operate a company vehicle
  • Schedule preventative maintenance opportunities with clients
  • Oversee, schedule, and bill service-related projects
  • Attend on-site customer meetings as needed
  • Supervise field technicians, including overseeing timesheets and other administrative / management tasks


What you bring to the table:

  • 5-10 years of experience in the field in the security industry
  • Certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon, as well as at least (1) advanced certification
  • Strong organizational skills.
  • Superior problem solving and communication skills.
  • Ability to process and apply new skills/concepts quickly.
  • Work independently with minimal supervision.
  • Strong attention to detail.
  • Experience with Microsoft Office, Teams & Windows Operating Systems.


What we bring to the table:

  • An awesome, collaborative culture
  • Compensation based upon background and experience.
  • Full benefits package
  • Vacation
  • Company vehicle
  • Cellphone Allowance


We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.


Application Process

Please submit your resume, references and your requested salary range when applying for this position to hr@nextgensecured.com.


More About Us

NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects. If that wasn’t convincing enough, check out what our employees say about working at NextGen:

Notice To Employment / Recruitment Agents

Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security’s HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security’s website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security’s HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security’s HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.