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Service Operations Supervisor

2 months ago

Atlanta, Georgia, United States Technical Safety Services Full time
About Us

Technical Safety Services (TSS) stands as a premier laboratory service provider across the United States, catering to prominent life sciences and healthcare organizations as well as esteemed research institutions. As we continue to expand, we seek dedicated and skilled professionals to collaborate with TSS' clients who are engaged in transformative work aimed at enhancing human well-being.

TSS guarantees that the equipment utilized by our clients to maintain safety for their employees and products operates flawlessly. We are recognized as the foremost provider in the nation for testing and certification services related to cleanrooms, fume hoods, biological safety cabinets, and other controlled environment apparatus. Our personnel, working within client facilities, play a crucial role in ensuring safety, precision, and compliance in some of the most prestigious laboratories in the United States.

Your Impact

The Service Operations Supervisor is an essential member of our team, responsible for overseeing the daily operations within their designated region. This role encompasses the supervision of all field service personnel and the management of workflow to meet productivity and service quality standards. The primary objective of the Service Operations Supervisor is to lead and coordinate the activities of staff engaged in testing, certification, and associated services. This includes managing the training, development, workflow efficiency, and performance of field service personnel.

Key Responsibilities
  • Lead and develop a team of field service technicians servicing a specific geographical area with a diverse range of service offerings.
  • Collaborate with upper management to ensure that efficiency and productivity targets are achieved, enabling the region to meet its financial and growth objectives.
  • Work with senior staff and the training department to guarantee adequate training and development for field personnel.
  • Coordinate with operations to optimize technician scheduling and address any logistical challenges.
  • Stay informed and involved in resolving customer issues and equipment malfunctions.
  • Occasionally perform testing, certification, environmental monitoring, calibration, and other services on client premises across various laboratory, hospital, and pharmacy environments.
  • Act as a liaison between departments, providing support to other managers and corporate shared services.
  • Perform additional duties as assigned.
Compensation and Benefits

TSS offers competitive compensation packages and a comprehensive array of benefits:
  • Annual salary range of $75,000 - $110,000
    (Salary determined based on education, experience, knowledge, skills, and abilities, along with internal equity and industry standards.)
  • Medical, vision, and dental insurance coverage.
  • 401(k) plan with company matching contributions.
  • Long-term and short-term disability, as well as life insurance.
  • Generous Paid Time Off (PTO) and company-observed holidays.
Qualifications

Education and Experience
  • A high school diploma is required; a bachelor's degree in a related field is preferred.
  • Minimum of 2 years of relevant leadership experience, including profit/loss responsibility and key performance indicators.
  • Some experience in people management is necessary.
  • A combination of education, training, and related experience may fulfill the requirements.
Skills and Abilities
  • Exceptional customer service and relationship-building capabilities.
  • Proven leadership, business acumen, and management skills.
  • Proficient in Microsoft Office applications.
  • Strong interpersonal skills to foster collaboration, commitment, and productivity in cross-functional teams and with clients.
  • Able to lead a team towards achieving business objectives collectively.
  • Excellent verbal and written communication skills, including the ability to provide open and constructive feedback.
TSS is an equal opportunity employer that values diversity. If you are interested in exploring a role with us, we encourage you to reach out for a discussion.