Clerical Receptionist I-Bilingual

Found in: Talent US C2 - 2 weeks ago

Las Vegas, United States Zenith American Full time

JOB TITLE:

Clerical Receptionist I-Bilingual

DEPARTMENT:

Pension (Las Vegas)

REPORTS TO:

Tracy Thompson

JOB DUTIES:

Provide services for the Claims, Contribution Accounting or Pension Department.

Responsibilities include:

  • Answering phone calls; greeting, identifying, and assigning participant/retiree inquiries to appropriate departmental staff.
  • Opening, date stamping, logging, counting and distributing mail within the department on a daily basis.
  • Coordinating appointments with pension processors; performing clerical duties as required (typing, filing, copying, microfilm and microfiche research, etc.).
  • Keeping reception area stocked with forms and booklets.
  • Assisting retirees with address changes, stop payment orders, and direct deposit inquiries.
  • Assist in completion of income forms from various agencies.
  • Assists in processing of Annual Certification Letters.
  • Cuts checks.
  • Document ETK system as required.
  • Must meet the department's quality and production standards for this job, as provided on the work standards grid.

JOB REQUIREMENTS:

Minimum Education & Experience

  • HS or GED.
  • Minimum of one year experience as a Receptionist in a professional office.
  • Bilingual required.

Mental/Visual Concentration or Manual Dexterity

Requires normal concentration easily learned, simple movements

Computer Operations

  • Must be PC literate.
  • General knowledge of MS Word, and MS Excel.
  • Typing score of 35 WPM general knowledge of 10-key.

Physical Work Environment

  • Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements
  • May be subject to interruptions
  • May be required to lift a maximum of 25 lbs
  • Meets established attendance and punctuality guidelines

COMPETENCIES:

Customer Focus

Understands customer needs, both internal and external, and looks for opportunities to provide the highest quality service

Quality Focus

  • Looks for opportunities to provide the highest quality service.
  • Maintains appropriate documentation
  • Works with other employees/departments to ensure timely and quality service

Analysis

  • Some analytical/problem solving skills
  • Some research skills
  • Mathematical proficiency preferred.

Planning

  • Solid organizational skills
  • Ability to prioritize and multi-task

Communication

  • Solid written, verbal, and presentation skills
  • Listens actively and communicates effectively with participants, co-workers, Clients, Employers and Vendors.

Interpersonal Relations

  • Assists participants, co-workers, clients, employers and vendors in a friendly, courteous, and professional manner.
  • Uses courtesy in communication and working with others.
  • Works with other employees/departments to ensure timely and quality service
  • Patience and rapport with others required.

Teamwork

  • Works well in a team environment with minimal supervision
  • Contributes to team tactics to meet defined goals
  • Supports a work environment that is conducive to team productivity
  • Accepts team decisions and works toward implementation

Positive Attitude

  • Highly motivated
  • Demonstrates flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, and rapid change

Integrity

  • Approaches all business decisions and actions guided by sound personal and professional beliefs
  • High level of credibility and confidentiality
  • Earns trust by dealing honestly and following through on commitments

SALARY:

Grade 2

TESTING:

Testing Requirements

  • Pre-employment Test for new hires to ZAS
  • Typing Test.
  • MS Word, Excel and 10-key.

BID INSTRUCTIONS:

Interested applicants should apply through our new ATS system

by COB Tuesday, April 2, 2024. EMail

If you have any questions. The link can also be found on our intranet.



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