Desktop and Mobility Support

Found in: Talent US C2 - 1 week ago


Philadelphia, United States Tata Consultancy Services Full time

Account / Client

Eli Lilly and Company

Job Title

Desktop and Mobility Support

“ROLE” as per TCS Role Master

Desktop and Mobility Support

Candidate for this position to be offered with TAIC or TCSL as Entity

Relevant Experience

(in Yrs)

7-10 Years

Must Have Technical/Functional Skills

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Experience Required

Roles & Responsibilities

·Provide remote desktop level L2/L3 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI

·Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.

·Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

·Deployment of device drivers and windows patch updates

·Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

·Manage the Security compliance health status of end user workstations

·Monitor security patching status and remedy deficiencies proactively



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