Desktop Support Specialist

4 weeks ago

Philadelphia, United States IntePros Full time

IntePros is seeking a Support Analyst to join our industry-leading Healthcare client. The ideal candidate demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues. They should have demonstrated customer service skills including effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.

Support Analyst Responsibilities:

  • Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
  • Tracks all customer service items to completion.
  • Evaluates customer service issue to determine level of service needed.
  • Resolves all Tier 1 issues.
  • Escalates Tier 2 issues to appropriate resource.
  • Maintains and increases knowledge of client IS application, hardware, mobile devices and multiple operating system platforms
  • Works under direct
  • Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
  • Serves as the first point of contact for the IS Department and acts as a liaison between the client community and the rest of the IS Department
  • Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service
  • Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site.
  • Maintains strong technical skills to provide prompt support for customers to determine problems and provide resolutions
  • Manages Level 1 queues and recommends new queues to insure proper categorization and assignment of issues
  • Coordinates queues for site/service, working with various stakeholder groups
  • Provides recommendations on how to improve the quality of service as well as reducing repeat incidents.

Support Analyst Qualifications:

  • High school degree / GED required.
  • At least two (2) years of experience providing EUD support, Service required
  • Desk support or equivalent experience/knowledge.
  • Some College preferred. Technical School Diploma or equivalent preferred
  • ACSP, MCP, MCSA, ITIL Foundations, CCN, Lexmark & Lenovo Self Maintainer preferred
  • A+ Certification Preferred
  • Ability to understand, analyze and resolve problems, while on the phone or on-site with
  • user
  • Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc.
  • Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance, deployment
  • and upgrading; features and functionality
  • Organized with the ability to follow established processes and provide recommendations for improvements.
  • Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills
  • Working knowledge of the TCP/IP protocol suite.
  • Medical terminology helpful and previous medical EUD or Service Desk level 2 support background preferred

  • Desktop and Mobility Support

    3 weeks ago

    Philadelphia, United States Tata Consultancy Services Full time

    Account / Client Eli Lilly and Company Job Title Desktop and Mobility Support “ROLE” as per TCS Role Master Desktop and Mobility Support Candidate for this position to be offered with TAIC or TCSL as Entity Relevant Experience (in Yrs) 7-10 Years Must Have Technical/Functional Skills Desktop support, L2 Windows...

  • Sr. IT Support Specialist/System Analyst

    1 week ago

    Philadelphia, United States HTSS Inc Full time

    Immediate opening for a Sr. IT Support Specialist to join a college/university in Philadelphia. This role will be supporting multiple departments throughout the university, with all hardware and software issues. This role will also be the designated Systems Analyst for 2-3 departments. Job requirement include: Bachelor's Degree with 2-3 years of experience,...

  • Sr. IT Support Specialist/System Analyst

    2 days ago

    Philadelphia, United States HTSS Inc Full time

    Immediate opening for a Sr. IT Support Specialist to join a college/university in Philadelphia. This role will be supporting multiple departments throughout the university, with all hardware and software issues. This role will also be the designated Systems Analyst for 2-3 departments. Job requirement include: Bachelor's Degree with 2-3 years of experience,...

  • Desktop Support Specialist

    1 week ago

    Philadelphia, United States London Approach Full time

    Location: Philadelphia, PAWork Setting: Onsite 100%Hourly Rate: $25 - 30 per hour | Based on experience*Contract-to-Hire OpportunityResponsibilitiesProvide tier 2 and 3 technical support to high-level end users, resolving complex issues and ensuring a high level of customer satisfaction; ensuring timely and effective technical support.Manage and prioritize...

  • Desktop Support Specialist

    3 weeks ago

    Philadelphia, United States London Approach Full time

    Location: Philadelphia, PA Work Setting: Onsite 100% Hourly Rate: $25 – 30 per hour | Based on experience* Contract-to-Hire Opportunity If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Responsibilities Provide tier 2 and 3 technical support to high-level end users,...

  • Desktop Support Specialist

    3 weeks ago

    Philadelphia, United States London Approach Full time

    Location: Philadelphia, PAWork Setting: Onsite 100%Hourly Rate: $25 – 30 per hour | Based on experience*Contract-to-Hire OpportunityResponsibilitiesProvide tier 2 and 3 technical support to high-level end users, resolving complex issues and ensuring a high level of customer satisfaction; ensuring timely and effective technical support.Manage and prioritize...

  • Desktop Support Specialist

    3 weeks ago

    Philadelphia, United States London Approach Full time

    Location: Philadelphia, PAWork Setting: Onsite 100%Hourly Rate: $25 – 30 per hour | Based on experience*Contract-to-Hire OpportunityResponsibilitiesProvide tier 2 and 3 technical support to high-level end users, resolving complex issues and ensuring a high level of customer satisfaction; ensuring timely and effective technical support.Manage and prioritize...

  • it support specialist sr

    4 days ago

    Philadelphia, Pennsylvania, United States University of Pennsylvania Full time

    Duties: Reporting to the IT Director, this position will do the following:1. Provide second-tier support for desktop and laptop hardware and software, printers, mobile devices, and network configuration.2. Lead and run a group of Helpdesk Student Workers who provide first technical support for faculty, staff, and PhD students within an academic department...

  • Behavior Support Specialist

    2 weeks ago

    Philadelphia, United States FullBloom, Inc. Full time

    Position at SESI Schools Shine on as a behavior support specialist. In special education and alternative education settings nationwide, the team members of Specialized Education Services, Inc. (SESI) shine a positive light on students who need academ Support Specialist, Behavior, Support, Behavioral, Specialist, Special Education, Healthcare

  • Technical Support Specialist

    3 weeks ago

    Philadelphia, Pennsylvania, United States bioMérieux Full time

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • IT Support Specialist

    1 week ago

    Philadelphia, United States Gridiron IT Full time

    Gridiron IT is seeking an IT Support Specialist to support a Federal client on a remote basis. Provide full-time Technology Support during normal operating hours. Occasional, non-scheduled work may be required outside of normal operating hours. Help Desk with service available during 8:00 AM to 6:00 Eastern Standard Time, Monday through Friday. analyze the...

  • IT SCCM Support Tech II

    1 week ago

    Philadelphia, United States Community College of Philadelphia Full time

    The IT SCCM Support Tech II is responsible for supporting the daily functions of the Software Automations Support Services team. While providing exceptional customer service, this position resolves support requests, researches, automates and resolves complex issues related to desktop deployment and imaging. This position supports creating and maintaining the...

  • IT SCCM Support Tech II

    3 days ago

    Philadelphia, United States Community College of Philadelphia Full time

    The IT SCCM Support Tech II is responsible for supporting the daily functions of the Software Automations Support Services team. While providing exceptional customer service, this position resolves support requests, researches, automates and resolves complex issues related to desktop deployment and imaging. This position supports creating and maintaining the...

  • Behavioral Support Specialist

    1 week ago

    Philadelphia, United States Family First Care LLC Full time

    Position: Behavioral Support Specialist Candidate should meet the following criteria:Licensed in the state of PAAbility to provide quality services to patients receiving careWillingness and ability to perform the job duties as outlined in the plan of care for the patientFlexibility to take on variety of shifts 

  • Helpdesk (iPad/IPhone) Support

    1 week ago

    Philadelphia, United States Piper Companies Full time

    Piper Companies is looking for a Help Desk Analyst on-site in the Radnor/Wayne area of PA .Responsibilities for the Helpdesk Analyst: • Provide end-user support on-site resolving Hardware and Software issues • Work with Microsoft products including 365/Azure Active Directory • Provide support for outbound Sales Reps troubleshooting their iPads and...

  • Certified Peer Support Specialist

    1 week ago

    Philadelphia, United States Mitchell Martin Full time

    Our client, Located in Philadelphia, PA seeking for a Certified Peer Support Specialist Type: Contract Schedule: Full Time, Mon-Fri, 9a-5p Location: Philadelphia, PA Summary: We are seeking a full-time Peer Support Specialist to function as a member of a collaborative, multidisciplinary team that promotes self-determination, personal responsibility and...

  • IT Support Specialist

    3 days ago

    Philadelphia, United States Springboard Media Full time

    **IT Support Specialist - Tier 1** * Philadelphia, PA * Full Time * Springboard IT * Entry Level Springboard IT is seeking a Tier 1 IT Support Specialist to help support our business and education clients. We are looking for someone who loves the idea of working with an outstanding team to support and delight our client base. In this role, you will...

  • Family Peer Support Specialist

    4 weeks ago

    Philadelphia, United States GREATER PHILADELPHIA URBAN AFFAIRS Full time

    Job DescriptionJob DescriptionProgram SummaryPhiladelphia Family Voices is Philadelphia’s first and only family-legacy organization. As a family legacy organization, the mission of Philadelphia Family Voices is families helping families navigate and improve child-serving systems by creating opportunities for education, empowerment, advocacy and support....

  • Family Peer Support Specialist

    2 weeks ago

    Philadelphia, United States GREATER PHILADELPHIA URBAN AFFAIRS Full time

    Job DescriptionJob DescriptionProgram SummaryPhiladelphia Family Voices is Philadelphia’s first and only family-legacy organization. As a family legacy organization, the mission of Philadelphia Family Voices is families helping families navigate and improve child-serving systems by creating opportunities for education, empowerment, advocacy and support....

  • Recovery Support Specialist

    7 days ago

    Philadelphia, United States Philadelphia Fight Full time

    **Philadelphia FIGHT Behavioral Health** **Recovery Support Specialist (MAT) Job Description** **Qualifications**: The Recovery Support Specialist will have a Bachelor degree or higher from an accredited institution in behavioral health documented by an original transcript. They will also have a minimum of five years (post bachelor's degree) providing...