Mid-Level/Intermediate IT Support Specialist

2 weeks ago

Philadelphia, United States augmentjobs Full time
Job DescriptionJob Description

Job Description:

Responsibilities:

  1. Technical Support:

    • Provide second-level technical support to end-users, resolving complex hardware, software, and network issues.
    • Serve as a point of escalation for challenging technical problems that cannot be resolved by first-level support staff.
    • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, peripherals, and software applications.

  2. System Administration:

    • Manage user accounts, permissions, and access rights across various systems and applications.
    • Perform system administration tasks such as server maintenance, patch management, and software updates.
    • Monitor system performance and security, ensuring compliance with company policies and industry standards.

  3. IT Infrastructure Management:

    • Assist with the design, implementation, and maintenance of IT infrastructure components, including servers, networking equipment, and storage systems.
    • Collaborate with network engineers and system administrators to optimize network performance and ensure system reliability.
    • Participate in IT projects such as system upgrades, migrations, and deployments, ensuring successful implementation and minimal disruption to operations.

  4. Documentation and Knowledge Management:

    • Create and maintain documentation of IT systems, configurations, and procedures to facilitate knowledge sharing and troubleshooting.
    • Develop user guides, training materials, and FAQs to assist end-users in utilizing IT resources effectively.
    • Contribute to the development of IT policies, procedures, and best practices to enhance IT operations and security.

  5. Training and Mentorship:

    • Provide training and mentorship to junior IT support staff, sharing knowledge and best practices to improve team performance.
    • Conduct training sessions and workshops for end-users on IT tools, applications, and security awareness.

Qualifications:

  1. Education: Bachelor's degree in computer science, information technology, or related field. Additional certifications or technical training are a plus.

  2. Experience:

    • 3-5 years of professional experience in IT support roles, with a focus on providing technical support and system administration.
    • Demonstrated proficiency in troubleshooting hardware, software, and network issues in a corporate environment.
    • Experience with system administration tasks such as server management, Active Directory, and group policy management.

  3. Technical Skills:

    • Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and server technologies.
    • Proficiency in configuring and troubleshooting network devices such as routers, switches, firewalls, and wireless access points.
    • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is desirable.

  4. Communication and Collaboration:

    • Excellent interpersonal and communication skills, with the ability to interact effectively with end-users and technical teams.
    • Strong teamwork and collaboration skills, with the ability to work effectively in a cross-functional team environment.
    • Ability to convey technical information clearly and concisely to both technical and non-technical audiences.

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