SEPTA Desktop Support
2 weeks ago
Desktop Support resources will support the deployment of tablets and should have experience with Mac/iPads and Panasonic.
Tasks:
• Inventory of all tablets and accessories
• Deployment of Windows 10 clients
• Troubleshooting Windows 10 OS issues
• Troubleshooting application issues on Windows 10 clients
• Installing applications on Windows 10 clients
• Configuring and managing Windows 10 clients
• Communicating with end-users
• Keeping service desk tickets for current assignments updated
Required Skills:
• Technical knowledge of Windows 10 installation, configuration, and troubleshooting - 3+ years
• Experience installing applications on Windows 10 clients - 3+ years
• Knowledge of and experience with troubleshooting OS and application issues on Windows 10 clients - 3+ years
• Experience with Microsoft Office 365 and other common Windows applications preferred
• Experience working in an Enterprise environment preferred
• Strong verbal and written communication skills - Must have superior customer service skills - SEPTA demands white glove service and follow-up on resolutions
• Comfortable using SEPTA transportation network to deploy devices or offer support to remote locations
• Weekend and Overtime is required.
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