Student Support Specialist I

2 weeks ago

Auburn Hills, United States Oakland Community College Full time

Summary of Purpose

SUMMARY OF PURPOSE: Provides supportand assists in all aspects of student enrollment processes. Performs clerical duties in counseling and enrollment services. The employee is expected to work as a team player in a multi-cultural, diverse working environment.

Typical Duties

This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title. It is not intended to be an exhaustive list of all the duties and responsibilities that may be required:

Engage with students/visitors as the point of contact, ensuring a welcoming and informative experience. Address incoming calls, walk-ins, and emails from students (prospective, current, former), other college departments, and the outside community. Provide guidance from admission through the registration process, providing hands-on or virtual assistance as necessary.  Serve as student advocate; handle inquiries regarding student records, perform preliminary investigation of issues raised by students, faculty, and others in order to arrive at timely and accurate resolutions  Support the Counseling Department with clerical duties surrounding schedules and student appointments.  Process documents pertaining to student records, maintain and process records in accordance with college policy  Understand and utilize multiple programs/systems/software covering all areas of job functions e.g. SIS-Student Information System (Colleague), CRM Relationship Management (CRM), Document Management Systems, and any other software utilized by the college Assist in college campaigns related to enrollment and retention. Order supplies and equipment with appropriate approval. Operate office equipment (e.g., photocopier, telephone, computer and any other equipment utilized by the College) and clean, maintain and arrange for service of equipment as necessary. Trains and directs college student workers with appropriate approval. Performs related tasks, as assigned. Ability to work additional hours, as needed.

Knowledge and Skills Required

Minimum Education and Experience

EDUCATION: Successful completion of a minimum of 24 college credit hours in Administrative Support Technology (AST), Business Information Systems, Computer Information Systems, or Business Administration (BUS 1100, BUS 2030, BUS 2530, MKT 2520, ACC 1800, ACC 1810, ACC 1820 and CIS 1050).

-OR-

An Associate’s degree or higher in any discipline.

We are excited to have you consider Oakland Community College (OCC) as your employer of choice

OCC strives to provide valuable and empowering services not only to our students, but also to our employees.

See below the benefits offered by the College under the benefit types: full-time and part-time

Full-Time Positions for the Following Employee Groups:
Classified, Exempt (Non-union), Faculty, Maintenance, Operating Engineers, Public Safety, Teamsters

Benefit Effective Date: First of the month after date of hire

Medical

Multiple PPO medical plans with prescription coverage to choose from; Traditional and 2 High Deductible plans provided by Blue Cross Blue Shield of Michigan (BCBSM) Free preventive services on every plan Health Savings Account (HSA) available with the High Deductible medical plans MESSA medical is offered to the Faculty and Public Safety employees Western Michigan Health Insurance Pool (WMHIP) medical is offered to Classified, Exempt (Non-union), Maintenance, Operating Engineers, and Teamsters There is a $2,000 prorated Medical Opt Out stipend with proof of other applicable medical coverage Dental Blue Cross Blue Shield of Michigan (BCBSM) plan provided by the College, no payroll deductions Vision NVA (National Vision Administrators) plan provided by the College, no payroll deductions Flexible Spending Accounts (FSAs) Health Care, Limited Purpose, Dependent Care, and Adoption FSAs are available Life Insurance TheCollege provides $120,000 of coverage (portion is subject to taxation), no payroll deductions Disability 70% of wages provided for Short-Term and Long-Term Disability Retirement College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS) The Exempt, Faculty, and Teamsters employee groups can elect the Optional Retirement Plan (ORP) provided by TIAA; opting out of MPSERS Voluntary Retirement Accounts Employees can open and contribute via payroll deduction into 403(b) and/or 457(b) voluntary retirement accounts Voluntary Benefits Employees can elect voluntary benefits of optional life insurance (for self, spouse, and/or children), cancer protection, pet insurance, legal & ID shield, long term and/or critical care during annual open enrollment in November Tuition OCC tuition waiver program for employees and their dependents Employees may take Non-OCC classes using the tuition reimbursement program Employee Assistance Program (EAP) Employees have a free resource to assist with a wide-range of needs, including counseling sessions
Employee Group: Classified Part-Time

Benefit Effective Date: First of the month after date of hire

Part-time Classified employees are offered the opportunity to have medical, dental, vision at the full monthly premium; life insurance is also available at a nominal cost. Participation requires that benefit costs be taken via payroll deduction.

Medical There are 4 PPO Blue Cross Blue Shield of Michigan (BCBSM) medical plans within the Western Michigan Health Insurance Pool (WMHIP) that employees can choose from Medical plans include prescription coverage, free in-network preventive services, and a Health Savings Account (HSA) with high deductible medical plans Dental Blue Cross Blue Shield of Michigan (BCBSM) plan that has free in-network preventive services including two annual cleanings Vision NVA (National Vision Administrators) plan that includes annual examinations with participating providers Life Insurance Employees can choose to have a life insurance policy of $10,000 or $20,000 Retirement College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS) Voluntary Retirement Accounts Employees can open and contribute, via payroll deduction, into 403(b) and/or 457(b) voluntary retirement accounts Tuition OCC tuition waiver program for employees and their dependents Employees may take Non-OCC classes using the tuition reimbursement program

Employee Group: Adjunct Faculty and Hourly (Non-union)

Retirement College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS) Voluntary Retirement Accounts Employees can open and contribute, via payroll deduction, into 403(b) and/or 457(b) voluntary retirement accounts Tuition OCC tuition reimbursement program available for Adjunct Employees
Contact Information: hr@oaklandcc.edu

01 Do you have a minimum of an Associates Degree or higher? Yes No 02 Are you a member of the Classified Union at Oakland Community College? Yes No

Required Question

  • Student Support Specialist I

    1 week ago

    Auburn Hills, Michigan, United States Oakland Community College Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Student Support Specialist to join our team at Oakland Community College. The successful candidate will provide exceptional support to students, faculty, and staff, ensuring a seamless and efficient enrollment process.Key ResponsibilitiesProvide guidance and support to students throughout the...

  • Student Support Specialist

    2 weeks ago

    Auburn, California, United States Placer Union High School District Full time

    Position Overview:As a Student Support Specialist, you will play a crucial role in fostering a positive educational environment for students. Your responsibilities will include:Behavioral Support: Implementing strategies to assist students in managing their behavior effectively.Collaboration: Working closely with educators and staff to develop tailored...

  • Wholesale Support Specialist I

    2 weeks ago

    Auburn, New Hampshire, United States Sullivan Tire & Auto Service Full time

    Role Overview:As a Wholesale Support Specialist I, you will be responsible for delivering exceptional service and assistance to our internal and wholesale clientele through various communication channels. Key Responsibilities:1. Engage with customers to provide up-to-date product details, pricing, and stock availability to facilitate order fulfillment.2....

  • Clinical Support Specialist I

    2 weeks ago

    Farmington Hills, Michigan, United States Corewell Health Full time

    Job OverviewUnder the supervision of management and physician leadership, the Clinical Support Specialist I is responsible for executing and overseeing tasks related to clinical operations. This includes, but is not limited to, facilitating patient flow by assisting in the delivery of primary and preventive healthcare, performing technical procedures, and...

  • IT Support Specialist I

    2 weeks ago

    Auburn, Maine, United States JOHN F MURPHY HOMES INC Full time

    Position Overview:The IT Support Specialist I is a proactive individual responsible for executing various Information Technology (IT) tasks to assist the organization. The main objective is to provide support to end users regarding their computing requirements in a courteous and professional manner. Key Responsibilities:Ensures confidentiality of all handled...

  • IT Support Specialist I

    1 week ago

    Auburn, Maine, United States JOHN F MURPHY HOMES INC Full time

    Position Overview:The IT Support Specialist I is a proactive individual responsible for executing various Information Technology (IT) tasks to assist the organization. The primary objective is to provide support to end users with their computing requirements in a professional and courteous manner. Key Responsibilities:Ensures confidentiality of all handled...

  • IT Support Specialist I

    1 week ago

    Auburn, Maine, United States JOHN F MURPHY HOMES INC Full time

    Position Overview:The IT Support Specialist I is a proactive individual responsible for executing various Information Technology (IT) tasks to assist the organization. The primary objective is to provide support to end users regarding their computing requirements in a professional and courteous manner. Key Responsibilities:Upholds confidentiality concerning...

  • Behavioral Support Specialist

    1 month ago

    Auburn, United States Cayuga Counseling Services Inc Full time

    Job DescriptionJob DescriptionFOLLOW THE SCHOOL CALANDER - OFF DURING SCHOOL BREAKS!REDUCED HOURS DURING THE SUMMER MONTHS!Cayuga Counseling Services, Inc. is seeking a Full-Time Behavioral Support Specialist that will provide supportive services to Elementary School students who have mental health needs. Services provided by these Specialist can include,...

  • Wellness Specialist I

    5 months ago

    Auburn Hills, United States TRANSCEND COMPANY INC Full time

    Job DescriptionJob DescriptionPosition Summary:Wellness Specialist I are responsible for providing patients a dedicated point of contact to receive high quality and personalized service pertaining to the healthcare products available through Transend. The Wellness Specialist role shares qualities between that of; a Consultative Sales Rep/Account Manager, and...

  • Biology Instructional Support Specialist

    1 week ago

    Auburn Hills, Michigan, United States Oakland Community College Full time

    Salary: $22.08 Hourly Location: Auburn Hills Campus Job Type: Classified Full-Time Division: Biology Summary of RoleThe Biology Instructional Support Specialist is responsible for assisting in the educational process by performing a variety of paraprofessional tasks that support instructional activities. This role is essential in fostering a productive and...

  • Manufacturing Production Specialist

    1 week ago

    Auburn, New York, United States O-I Full time

    Job OverviewCompany OverviewO-I is a global leader in glass container manufacturing, renowned for producing a wide range of high-quality glass packaging for various industries, including food and beverages. With over a century of expertise, we are committed to sustainability and innovation in our products.Why Join Us?Our facility offers a dynamic work...

  • Technical Support Specialist

    2 weeks ago

    Auburn Hills, Michigan, United States TEKsystems Full time

    Role Overview:As a Technical Support Specialist, you will play a crucial role in ensuring user satisfaction by addressing inquiries and resolving issues efficiently.User Assistance:Deliver prompt and effective solutions to user inquiries through various communication methods, including phone, email, and chat.Support Ticket Management:Generate, update, and...

  • IT Support Specialist

    1 week ago

    Auburn Hills, United States Goli Tech Full time

    Job DescriptionJob DescriptionThe IT Support Specialist sets up, manages and troubleshoots the technology systems that MERSINO uses to maintain computer and software networks. Job duties will also include responding to hardware problems, updating system software, and tracking the data and communications used on the network. The IT Support Specialist acts as...

  • IT Support Specialist

    2 weeks ago

    Auburn Hills, United States MERSINO DEWATERING LLC Full time

    Job DescriptionJob DescriptionLocation: Auburn Hills, MIJob Summary:The IT Support Specialist sets up, manages and troubleshoots the technology systems that MERSINO uses to maintain computer and software networks. Job duties will also include responding to hardware problems, updating system software, and tracking the data and communications used on the...

  • Educational Support Specialist

    1 week ago

    Auburn, New Hampshire, United States ProCare Therapy Full time

    Position OverviewWe are seeking a dedicated Educational Support Specialist with a minimum of 1+ years of experience in a paraprofessional or special education role. This position is essential for fostering an inclusive learning environment for students.Key Qualifications:High school diploma or equivalent; relevant certification or degree is...

  • Behavioral Support Specialist

    6 days ago

    Auburn, California, United States Placer County Office of Education Full time

    About the EmployerPlacer County Office of Education is a leading educational institution that provides a range of programs and services to support the 16 school districts in Placer County.Our vision is to provide exemplary leadership and service to schools, parents, and the community, working together to provide a globally competitive, comprehensive,...

  • Risk Management Specialist I

    1 week ago

    Auburn Hills, Michigan, United States TD Bank Full time

    Work Location: United States of America Hours: 40 Compensation Details: $86,840 - $139,360 USD TD is dedicated to ensuring fair and equitable compensation for all employees. The salary range for this position considers various factors that influence compensation decisions. The actual base pay offered may differ based on the candidate's skills, experience,...

  • Educational Coach

    1 day ago

    Wellesley Hills, Massachusetts, United States Massachusetts Bay Community College Full time

    Job SummaryThe Massachusetts Bay Community College is seeking a highly motivated and dedicated Educational Coach to join our team. As an Educational Coach, you will play a vital role in supporting students with intellectual or developmental disabilities in the Transitional Scholars Program.Key ResponsibilitiesSupport the inclusion of students with...

  • Automotive Technical Support Specialist

    2 weeks ago

    Auburn Hills, Michigan, United States Insight Global Full time

    Essential QualificationsHigh School diploma or equivalentExperience in the Automotive Sector: 2-4+ years of expertise with a solid grasp of automotive systems, maintenance, terminology, and componentsPractical Experience: background as a mechanic or technicianCustomer Interaction: experience in customer service, technical assistance, store management, parts...

  • Student Intake Specialist

    1 week ago

    Dix Hills, New York, United States SCO Family of Services Full time

    Position Overview Role Summary **Objective of the Role**: Overseeing student academic performance, delivering intervention strategies, and formulating transition plans for student exits. Facilitating the intake process for the Day School Program. **Reports To**: Principal **Supervision**: Not Applicable I. **Primary Duties:** Collecting...