Bookkeeper / Customer Service

7 days ago


Frankfort, United States Alliance Services, Inc. Full time

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

  • High School Diploma or equivalent
  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

Industry Leading Benefits:

  • Weekly pay via direct deposit and accessible payroll support
  • Medical and dental insurance
  • Maximum non-tax stipends available including lodging, meals and incidentals
  • Competitive Wages
  • Referral Bonuses
  • Weekly Pay
  • Matching 401(k) – 100% vested
  • Health Insurance
  • Life Insurance
  • Direct Deposit
  • Travel Stipend Package
  • Flexible Scheduling
  • Sign-on Bonus


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