Bookkeeper / Customer Service
7 days ago
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- High School Diploma or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
Industry Leading Benefits:
- Weekly pay via direct deposit and accessible payroll support
- Medical and dental insurance
- Maximum non-tax stipends available including lodging, meals and incidentals
- Competitive Wages
- Referral Bonuses
- Weekly Pay
- Matching 401(k) – 100% vested
- Health Insurance
- Life Insurance
- Direct Deposit
- Travel Stipend Package
- Flexible Scheduling
- Sign-on Bonus
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