Participant Support and Learning Administrative Assistant
2 months ago
Job Details
Description
AFS-USA is part of a worldwide network of AFS partner organizations that work together to advance global education and foster meaningful connections across cultures. As the network’s largest partner, AFS-USA works to increase the global competency of citizens by providing a variety of international and intercultural learning experiences to individuals, families, schools, and communities. We are proud of our Staff from our national office in New York City as well as home offices across the county, who collaborate with our more than 2,000 AFS-USA Volunteers to deliver high quality programs and global education resources. These include immersion-based study abroad experiences in over 40 countries worldwide; opportunities to host foreign AFS exchange students; and global learning workshops and curricula for educators, schools and businesses.
The Support and Learning Administrative Assistant’s primary responsibility is to provide support to the Participant Support and Learning Department in the areas of administration and general operations. The Administrative Assistant will also help facilitate successful Medical Plan processing and coordination between medical providers and claims administrators when program participants obtain medical care. Priorities may shift in response to trends in seasonal demands and deadlines throughout the year.
The ideal candidate will be highly organized, creative, and detail-oriented. Skill in both creative and technical writing is desirable. This position reports to the Manager of Participant Support and Learning.
DUTIES/RESONSIBILITIES:
Medical bill processing/management Assistance in making Medical/Mental Health Appointments for participants on program Coordination between Medical Providers and Claims Administrators Serve as primary contact at AFS for internal and external stakeholders as it pertains to managing insurance claims Troubleshoot challenges which arise between medical providers, claims administration and external stakeholders Activity and Travel Waiver Processing Liaison linking process/follow-up General support administrative tasks Answering and fielding calls via the Emergency Support Line Managing lower-level Support CasesQUALIFICATIONS AND SKILLS:
Bachelor’s degree in marketing, communications, business, English, or related field 1-2 years’ experience working in marketing, sales, customer service, or related field Experience working in a volunteer-based environment preferredWORK EXPECTATIONS:
AFS USA work hours are generally from 9:00 am – 5:00 pm, Monday through Friday EST; however, given the nature of this position and the necessity to work closely with volunteers, the specific schedule of this role will be discussed with the hiring manager. candidates considered.SALARY:
$ plus benefits including: medical, dental, vision, and PTOCOMMITMENT TO DIVERSITY:
AFS-USA is committed to maintaining a culture of diversity, inclusion, and equity. We seek applicants from all backgrounds to ensure that we have the best, most creative talent on our team.
NON-DISCRIMINATION:
AFS-USA is committed to a work environment in which all individuals are treated with respect and dignity. AFS-USA prohibits all forms of unlawful discrimination, harassment and retaliation, including behavior which targets an individual or group based on perceived or actual characteristics, such as but not limited to: race, color, religion, creed, sex (including pregnancy, childbirth and related medical conditions), national origin, age, disability, military service, veteran status, marital status, partnership status, sexual orientation, familial status, gender identity, gender expression, transgender status, genetic predisposition or carrier status, alienage, citizenship status, caregiver status, status as a victim of domestic violence, sex offense or stalking, unemployment status, status as a certified medical marijuana patient or any other legally protected classification.
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