Technical Account Executive

1 month ago

Cincinnati, United States Blue & Co. Full time

Position Overview:

The Technical Account Executive at Blue Pioneer Consulting, a Blue & Co, LLC joint venture, has a pivotal role that blends technical aptitude with business acumen to uniquely serve our customer and the market. The Technical Account Executive will craft a superior experience of delivered services, understand customer needs, defining specific business outcomes while guiding the full sales and operations cycle.
 

Responsibilities:

Identify profitable opportunities for all Blue Pioneer Consulting products and services, contributing to the growth of the new business pipeline and enhancing revenues Understand the customer’s buying and decision-making processes, providing guidance to the Blue Pioneer team for navigating these processes effectivelyPresent new Blue Pioneer Consulting service and product sales opportunities that support the customer's objectives, working in partnership with leadership and sales to close dealsAct as the primary contact for senior leadership of customers, fostering a business relationship that encompasses both technical and business supportAchieve defined benchmarks and Key Performance Indicators (KPIs) to ensure the successful identification, engagement, and onboarding of warm leads into Blue Pioneer Consulting Effectively articulate the value proposition of Blue Pioneer Consulting services and potential business outcomes to partner organizations and their staff, demonstrating how our solutions can drive benefits for them and their customersBuild and lead a coalition of support within Blue Pioneer Consulting and among customers, ensuring effective collaboration and opportunity ownershipCommunicate effectively across all levels within Blue Pioneer and the customer's organization, ensuring all stakeholders are informed and engagedCultivate a base level knowledge of IT service delivery and its impact on budget, resources, and company operationsFacilitate seamless customer onboarding experiences during and post-sale, ensuring smooth integration into Blue Pioneer's services and maximizing customer satisfaction and retentionEnsure customer expectations are appropriately set and met, entering opportunity information in Blue Pioneer systems as neededProvide detailed reporting to Blue Pioneer leadership regarding the business health of the customer and market insightsProactively discover, define, report, and resolve customer concerns, contributing to the continuous improvement of Blue Pioneer Consulting 's offerings

Expertise and Experience:

Possess foundational knowledge of IT solutions and an eagerness to deepen this understanding, with the capability to link the technology’s value to a customer’s business objectivesDemonstrates a continuous hunger for growth, opportunities, and knowledge in technology, business practices, and innovative solutionsProven ability to work both independently and collaboratively within a team to address and solve problems, showcasing initiative and a proactive approachDemonstrated leadership skills with the capacity to guide, inspire, and motivate an account team towards achieving collective goalsOutstanding verbal and written communication skills, with the proficiency to clearly convey complex information to a diverse audienceInfluential in interactions, utilizing exceptional persuasion skills to achieve optimal outcomesStrong presentation skills, capable of engaging and educating a C-suite level audience effectivelyThrives in a dynamic, fast-paced environment, adept at managing multiple projects and tasks simultaneously with a high degree of organization and efficiencyResilient under pressure, maintaining composure and focus to meet and exceed objectivesExcellent organizational and time management skills, prioritizing tasks effectively to meet deadlines and targetsResults-oriented, with a creative and energetic approach to tackling challenges and capitalizing on opportunitiesMaintains a positive, self-motivated, confident, and tenacious attitude, fostering a productive and encouraging work environmentHolds a college/university degree in a related field; relevant experience may also be considered as a substitute for formal education, highlighting a commitment to learning and professional development

Expectations:

Availability to travel to nearby sites as needed to partner branch offices and customer locationsIndependently completes diverse tasks of the job and applies and enhances knowledge and skill

#LI-Remote

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