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Healthcare Account Executive

2 months ago

Cincinnati, Ohio, United States Quest Diagnostics Incorporated Full time

About Us: At Quest Diagnostics Incorporated, we are dedicated to providing innovative solutions that empower patients and healthcare professionals alike. Our diagnostic testing and services are designed to support informed healthcare decisions, ensuring clarity and hope in critical moments.

Position Overview: The Healthcare Account Executive plays a pivotal role in enhancing territory growth and profitability through effective laboratory sales. This position emphasizes service excellence and issue resolution, working closely with Physician Account Executives to foster a collaborative sales environment.

Key Responsibilities:

  • Conduct regular business reviews to assess service, logistics, and supply needs of accounts.
  • Maintain strong relationships with existing clients to ensure customer retention.
  • Drive growth initiatives within assigned Key Accounts.
  • Identify and pursue opportunities for up-selling and cross-selling in collaboration with Physician Account Executives.
  • Work alongside Physician Account Executives to address and resolve account-specific service challenges.
  • Coordinate with the Customer Solutions Group to prioritize and resolve customer service inquiries.
  • Escalate unresolved service issues as necessary.
  • Utilize available tools and resources, including data analytics and marketing support, to enhance sales efforts.
  • Provide ongoing education to clients regarding new technologies and laboratory testing options.
  • Ensure adherence to company policies and regulatory standards.
  • Complete all administrative responsibilities in a timely and thorough manner.
  • Maintain effective communication with Physician Account Executives and clients.

Qualifications:

  • Experience: A minimum of three to four years in sales or account management.
  • Industry Knowledge: Familiarity with the healthcare sector, particularly in laboratory diagnostics and business economics.
  • Skills: Proven ability to cultivate and maintain strong customer relationships, alongside exceptional planning and organizational capabilities.
  • Excellent verbal and written communication skills, with proficiency in Microsoft Office applications.

Education: A Bachelor's Degree is required.