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Technical Support Rep I

3 months ago

Charleston, United States Shentel Full time

Technical Support Rep I

Blacksburg, VA, USA ● Charleston, WV, USA ● Charlottesville, VA, USA ● Chillicothe, OH 45601, USA ● Edinburg, VA 22824, USA ● Georgetown, DE 19947, USA ● Hagerstown, MD, USA ● Lancaster, PA, USA ● Lynchburg, VA, USA ● Richmond, VA, USA ● Roanoke, VA, USA ● Waynesboro, VA 22980, USA ● Weston, WV 26452, USA ● Winchester, VA 22601, USA Req #3256 Tuesday, August 6, 2024 Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art fiber optic and cable networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 8,300 route miles of fiber. For more information, please visit www.shentel.com.

Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team 

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. 

Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who: 
• Promote quality customer experience with honest and committed customer care. 
• Engage in real-time troubleshooting with customers to resolve technical issues. 
• Educate residential Shentel customers about the installation and use of products. 
• Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.

We offer a great work environment and competitive total compensation package that includes:
• World class 401(k) – up to 8% company contribution 
• Medical, dental, vision, and life insurance with company subsidies 
• PTO and 9 paid holidays

You worked hard for the following:
• Your reputation as a successful customer service professional who meets and exceeds goals 
• Your high school diploma or equivalent 
• One year of customer service or call center experience