Technical Support Specialist
2 weeks ago
AT-NET Services, Inc. is seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support to our clients, analyzing and troubleshooting hardware, operating system, and application issues, and working with vendors and internal teams to resolve problems.
Key Responsibilities
- Provide technical support to clients via phone, email, and remote access
- Analyze and troubleshoot hardware, operating system, and application issues
- Work with vendors and internal teams to resolve problems
- Document and maintain accurate records of client interactions and issue resolutions
- Continuously learn and stay up-to-date with the latest technical best practices and industry developments
Requirements
- Strong understanding of Microsoft Azure, Microsoft 365, and related cloud applications
- Experience with Microsoft Windows Server Operating systems and Microsoft Application servers
- Knowledge of IP routing and switching, including VLAN, DHCP, MPLS, VPN, SD-WAN
- Basic knowledge of PowerShell scripting and information security best practices
- Experience with ConnectWise Automate, Manage, SonicWALL GMS, and Logic Monitor a plus
Preferred Qualifications
- MSP or Service Provider Support experience
- Strong verbal and written communication skills
- Strong interpersonal and customer service skills
- Strong organizational skills and attention to detail
Location
Charlotte - Charleston
- Occasional travel to our offices or client locations
- Driver's License required
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