Technical Support Specialist

4 weeks ago


Charleston, West Virginia, United States Encore Talent Solutions Full time
Job Title: Service Desk Technician

Job Summary:
Encore Talent Solutions is seeking a skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities:

* Provide technical support to clients via phone, email, and in-person
* Troubleshoot and resolve technical issues related to hardware, software, and network
* Collaborate with senior team members to implement predefined processes and create new SOPs, Knowledge Base articles, and other forms of support documentation
* Perform systems administration for Office 365, Active Directory, and workstations across multiple locations
* Escalate issues through the proper channels with detailed information

Requirements:

* 1-3 years of Service Desk, Help Desk or Support Center experience
* Proficient technical support skills with Dell and Apple hardware, Windows 10, macOS, iOS and Android devices
* 3+ years of experience troubleshooting technology related issues
* Practical understanding of Group Policy, Active Directory, DNS and DHCP etc.
* Experience supporting PC's in a Windows Active Directory environment
* Prior experience using remote tools such as TeamViewer
* Ability to work well independently and as part of a team
* Excellent written, verbal, and interpersonal communications skills

Preferred Qualifications:

* 4+ years of experience working as a Service Desk Technician
* A+ Certification, Network+ Certification
* Associates or bachelor's degree in an IT related discipline
* Knowledge of Information Technology Service Management (ITSM) systems

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