IT Support Specialist

2 months ago

Charleston, United States Ticketmaster Entertainment, Inc. Full time

Job Summary:

JOB DESCRIPTION - Field IT Support Specialist

Location: Charleston WV

Division: Ticketmaster NA Fan Support

Line Manager: Manager, IT Support

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Technology Support team, which is part of the Global Support & Operations organization, is a customer focused service delivery team providing technical support and installation services across North America Contact Centers. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our internal customers. Focused on providing high levels of support and satisfaction, we are driven to provide technical solutions, reliability and services that enable fans to enjoy the experience of live events.

THE JOB

We're looking for a Field IT Support Specialist to join Ticketmaster's IT Support team which will focus their day to day by providing support on-premise in a dynamic environment while also remotely managing support requests for remote work-from-home personnel. Supporting a wide range of products, devices and Ticketmaster proprietary software, you will need to be technically focused and customer centric.

WHAT YOU WILL BE DOING

  • Software installations, remote deployments, configurations and support of Ticketmaster proprietary software.
  • Perform Microsoft Update patching, OS upgrades and firmware to ensure devices are up to date.
  • Workstation configuration setup and diagnose laptop hardware issues, monitors, docking stations, peripherals, printers, scanners and repair when required.
  • Performs cable management, install and support network devices including Wireless Access Points and Switches.
  • Acts as a technical resource in assisting users with problem resolution related to IT equipment such as laptops, software and other IT related products.
  • Assists users with third party and business software such as Microsoft Office and others.
  • Updating and maintaining technical and operational documentation.
  • Communicating and collaborating with multiple teams or departments.
  • Following best practices and procedures ensuring standards are maintained.
  • Raising incidents and updating incident management software.
  • Tracking Assets and updating asset management software.
  • Maintain and understanding of TM and LN products usage and functionality.
  • Provide remote user support for various requests while also traveling to the office to perform hardware and software installations and troubleshooting (up to 50% travel)
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
  • 2+ years' experience in an IT support, system administrator, or similar technical role.
  • Experience in a customer service organization a plus.
  • A strong customer-focused attitude with strong verbal and written communication skills along with good documentation know how.
  • Strong knowledge of Laptop brands, hardware and components, printers and other related IT equipment.
  • Strong knowledge of common PC software such as Outlook, Excel, Remote Desktop and Zoom etc.
  • Basic knowledge of Active directory, PowerShell and batch scripting is a plus.
  • Experience with endpoint management tools.
  • Must have knowledge working in a help desk environment and understanding of an agile framework.
  • May require working some evening and Holidays.
  • Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
YOU (BEHAVIOURAL SKILLS)
  • Team Player: Must be relatable also possess the ability to work both independently and as a part of a team.
  • Rock Solid Reliability - Must be able to earn the trust of clients, co-workers and fans; by setting clear expectations; delivering high-quality work on time and on task. Must be willing to take the time to do things right.
  • Act with Integrity - As a leader: I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely.
  • The successful applicant: Must be detailed oriented and organized, have good written and verbal communication skills, be sensitive to customer frustrations with technology issues.
  • Learning elevation: Must be willing to learn new tools, software, trends and products.


LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to

identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

  • Caregiver Support Specialist

    1 week ago

    Charleston, West Virginia, United States Sevita Full time

    About SevitaAt Sevita, we believe that everyone deserves to live a full and more independent life. Our mission is to provide quality services and individualized supports that lead to growth and independence for individuals with physical, intellectual, or behavioral challenges.Job OverviewWe are seeking compassionate and patient Caregiver Support Specialists...

  • Caregiver Support Specialist

    1 week ago

    Charleston, West Virginia, United States Sevita Full time

    About SevitaAt Sevita, we believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face.Job SummaryWe are seeking compassionate and patient Caregiver Support Specialists...

  • Operations Support Specialist

    2 weeks ago

    Charleston, West Virginia, United States Top Secret Clearance Jobs Full time

    Top Secret Clearance Jobs: A Dynamic Career OpportunityAbout the JobWe are seeking a highly skilled and experienced Operations Support Specialist to join our team at Top Secret Clearance Jobs. As an Operations Support Specialist, you will play a crucial role in supporting our operations team with administrative tasks, ensuring the smooth functioning of our...

  • Diagnostic Imaging Specialist

    1 week ago

    Charleston, West Virginia, United States Global IT Resources Inc. Full time

    Job OverviewWe are seeking a skilled Diagnostic Imaging Specialist to join our team at Global IT Resources Inc. in Charleston.This part-time position is ideal for someone looking to gain experience in Interventional Radiology.

  • Compassionate Support Specialist

    5 days ago

    Charleston, South Carolina, United States Always Best Care Senior Services Full time

    About Always Best Care Senior Services">We are a trusted provider of senior care services committed to delivering exceptional support to our clients. As a Compassionate Support Specialist, you will play a vital role in enhancing the quality of life for our elderly and disabled clients.">Job Overview">We are seeking a dedicated and empathetic individual to...

  • Medical Support Specialist

    2 weeks ago

    Charleston, West Virginia, United States COEM Center for Occupational and Environmental Medicine Full time

    About the PositionWe are seeking a detail-oriented Medical Support Specialist to join our team at COEM Center for Occupational and Environmental Medicine. This role is an excellent opportunity for individuals who are passionate about delivering exceptional patient care and support.

  • Customer Support Specialist

    6 days ago

    Charleston, West Virginia, United States Five Star Call Centers Full time

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Five Star Call Centers. As a key member of our customer-facing support team, you will be responsible for providing exceptional service to our clients and their customers.

  • Technical Support Specialist

    2 weeks ago

    Charleston, West Virginia, United States TEKsystems Full time

    Job SummaryWe are seeking a Technical Support Specialist to join our team at TEKsystems, providing entry-level help desk support on a short-term project basis. This role is perfect for an individual looking to start their career in IT and gain valuable experience in a dynamic environment.

  • Medical Laboratory Specialist for Charleston Contract Position

    5 days ago

    Charleston, West Virginia, United States Millbrook Support Services Full time

    We are seeking a skilled Histology Technician to join our team in Charleston, South Carolina.About the RoleThis is a local contract position offering 40 hours of work per week, with an estimated salary of $83,000 per year. The duration of this assignment is 52 weeks.The successful candidate will be responsible for conducting histological examinations and...

  • Office Support Specialist

    1 week ago

    Charleston, West Virginia, United States CRD Full time

    About the RoleCRD is looking for an Office Support Specialist to provide on-site service coordination. The successful candidate will maintain a clean and organized office environment, ensuring that all areas meet safety and health standards.Responsible for trash removal, cleaning, and restocking of pantries, restrooms, and breakrooms.Assist with general...

  • Clinical Support Specialist

    2 hours ago

    Charleston, United States MediTelecare Full time

    Job DescriptionJob DescriptionCritical Need!POSITION SUMMARY:The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not...

  • Clinical Support Specialist

    6 days ago

    Charleston, West Virginia, United States CAMC Health System Full time

    Job SummaryWe are seeking a highly skilled and compassionate Clinical Support Specialist to join our team at the Charleston Area Medical Center.ResponsibilitiesProvide exceptional patient care and support in various medical settings.Collaborate with healthcare professionals to ensure seamless patient experiences.Knowledge, Skills & AbilitiesThe ideal...

  • Administrative Support Specialist

    1 week ago

    Charleston, West Virginia, United States Eastern Staffing & Recruiting Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team in North Charleston, SC.This role offers a unique blend of administrative skills, project management expertise, and a talent for supporting high-performing projects. You will be responsible for providing critical support to our Engineering...

  • Mobile Device Support Specialist

    3 days ago

    Charleston, West Virginia, United States TEKsystems Full time

    About the Opportunity">We are seeking a Mobile Device Support Specialist to join our team at TEKsystems. This is an exciting opportunity for someone who enjoys providing technical support and interacting with various stakeholders.">Job Summary">The Mobile Device Support Specialist will be responsible for providing mobile device support to schools across the...

  • Autism Mentor and Support Specialist

    1 week ago

    Charleston, West Virginia, United States West Virginia Department of Education Full time

    The West Virginia Department of Education invites applications for the position of Autism Mentor and Support Specialist at Potomack Intermediate. This role is ideal for individuals who are passionate about supporting students with autism and want to make a meaningful impact in their educational journey.**Job Summary:**As an Autism Mentor and Support...

  • Executive Support Specialist

    1 week ago

    Charleston, West Virginia, United States AEG Full time

    We are seeking a highly organized and detail-oriented Executive Support Specialist to provide exceptional administrative support to our CEO and team.The ideal candidate will have a strong understanding of office operations, excellent communication skills, and the ability to work independently with minimal supervision.Key responsibilities include:Quality...

  • Educational Support Specialist

    2 weeks ago

    Charleston, South Carolina, United States ProCare Therapy Full time

    Job OverviewWe are seeking a dedicated Educational Support Specialist to join our team in Charleston, South Carolina.School Psychologist RoleAs a School Psychologist with ProCare Therapy, you will be working closely with students, educators, and parents to enhance student well-being and support academic success.Key Responsibilities:Assessment and Evaluation:...

  • Senior Support Specialist

    1 week ago

    Charleston, United States The Garland Company, Inc. Full time

    The Garland Company, Inc. is seeking a skilled Senior Support Specialist to join our team in this exciting role.About the RoleThis position reports directly to the Territory Sales Manager and plays a key part in the execution of job responsibilities as it relates to project management.Key ResponsibilitiesAssist in the coordination and execution of project...

  • Technical IT Support Specialist

    1 week ago

    Charleston, West Virginia, United States MAU Full time

    Job OverviewMAU Workforce Solutions is seeking an experienced Technical IT Support Specialist to join our team in Charleston, SC. This role will be responsible for providing tier 2 support for facility computer systems, computers, and peripherals.Job ResponsibilitiesInstall, diagnose, maintain, and upgrade/replace hardware to ensure optimal...

  • Administrative Support Specialist

    1 week ago

    Charleston, West Virginia, United States West Virginia Department of Education Full time

    We are seeking a highly skilled and experienced Administrative Support Specialist to join our team at the West Virginia Department of Education. As an integral part of our administrative staff, you will provide exceptional support to our educators and administrators, ensuring the smooth operation of our schools and offices.About the Role:This is a key...