Video Conferencing Coordinator

2 months ago


Miami, United States Akerman Full time

Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking an IT Video Conferencing Coordinator for its National Information Technology Department. We are looking for an individual who will be responsible for video/audio conferencing and web-based presentation coordination for all firm locations.

Responsibilities include:

Work with meeting leaders to schedule web conferences, determine technical requirements and create customized URLs for web conferences. Assist attendees with connecting to the web conference Provide advance and real-time support to connected participants. Work with team to create, deploy, and report on online polls conducted in Webex/Zoom/Teams. Experience with troubleshooting connectivity, audio and video service quality issues. Experience supporting conference room equipment such as codecs, projectors, audio equipment, and conference phones. Outstanding customer service skills including the ability to maintain service standards under stress. Proven ability to work as part of a team as well as show initiative and ability to work independently Exceptional written and oral communication skills Conduct instructor-led training on telecommunications and collaboration equipment and software

This position will schedule, set-up, and monitor all video conferences and WebEx meetings, and maintain systems. Must have experience with online Web Meeting/Collaboration applications and tools such as WebEx, Zoom and Microsoft Teams. Candidates must have the ability to communicate knowledgeably, have extreme attention to detail, provide positive customer service functions and understand the various technologies in the video conferencing and webinar presentation fields. Occasional travel may be needed. We require a minimum of three (3) years of experience working with conferencing systems and solutions. Excellent verbal communication and interpersonal skills are a must.

We offer an excellent benefits and compensation package. Please submit your resume, cover letter, and salary requirements.

#LI-LS1



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