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Executive Director, Workforce Collaboration Services
3 months ago
Position Overview
Leads all aspects of RGA’s global Workforce Collaboration Services teams. Oversees and directs the work of teams spanning the Email and Messaging, Workforce Collaboration Services, and Workstation Engineering. Establishes goals, metrics, and determines opportunities for improvements, assigns individual responsibilities, and provides training opportunities for associates. Determines and acquires resources needed for projects and support activities. Participates in the development of policies, procedures, standards, controls and best practices. Supports IT-related business planning requirements including budgeting, scheduling and workload planning.
Responsibilities
Lead multiple larger and more complex projects and/or technology initiatives and apply innovative solutions to the administration of the Infrastructure Application Services teams. Perform supervisory duties including hiring, training, evaluating, coaching, and disciplining direct reports. Mentor associates within the department. Demonstrates leadership in technology architecture at RGA. Publishes technology strategy documents internally. Evaluates and implements new technology appropriately. Maintains and fosters internal client relationships. Takes ownership of the relationship and ensures that clients’ objectives are met. Plans and manages resources ensuring all projects meet obligations and budget expectations. Develops and establishes strategic and long-range goals and direction for Workforce Collaboration Services area of Global IT Infrastructure. Analyzes customer and business requirements and assists team functions in determining priorities and applying resources. Perform other duties as assigned.
Requirements
EDUCATION:
Required:
Bachelor’s degree or equivalent experiencePreferred :
Master’s degree and/or LOMA certification EXPERIENCE:
Required :
Preferred:
Experience negotiating with third party providers regarding service delivery and contract terms. Experience negotiating IT hardware/software contract terms. Demonstrated success working with internal and external application development groups. Advanced knowledge of Microsoft’s M365 services, SCCM, Proofpoint, Exchange, and other collaboration service Insurance Industry knowledgeTECHNICAL REQUIREMENTS:
Extensive knowledge of Microsoft’s M365 services and how to effectively deploy them for global companies